Lost US Passport Application
Process Overview
Applicant must gather new passport documents listed below to take
to an Acceptance Agent.
An Acceptance Agent is a government employee who will verify
the identity of the applicant.
Acceptance agents are at designated Post Offices and Court
Houses.
Applicant must indicate that he/she is using a hand carry service
to process their lost or stolen passport application. Acceptance
Agent will have the applicant sign the lost or stolen passport
application, seal documents in an envelope and return the sealed
envelope.
Sealed envelope with missing passport application is forwarded
to ItsEasy Passport for processing.
Take the Following Lost or Stolen Passport
Items to the Acceptance Agent
1.1
Damaged Passport
Applicant must submit damaged passport. Damaged
passport will not be returned.
1.2
Proof
of Citizenship
To replace a damaged passport,
applicant must bring an original or certified copy of a birth
certificate, naturalization papers or older, not damaged,
passport.
For assistance acquiring a birth certificate, click
here.
1.3
Proof
of Identification
Applicant must bring a driver's
license or state-issued identification issued more than six
months ago to apply for a damaged passport replacement. Official
government or military picture identification is acceptable.
If this documentation is not available, click
here for more options.
1.4
Passport Photos
Applicant must submit two (2) identical
passport photographs for damaged passport replacement. These
may be obtained at many Post Offices, Kinkos, Mailboxes Etc
or similar locations. Poor photos are the most common reason
for delay in lost or stolen passport replacement issuance.
Note: If applicant is delivering
documents to our offices personally, passport photos can be
taken on-site.
1.5
Proof
of Travel
Applicant must submit a computer-generated
itinerary from a travel agency or online booking agency showing
departure from the U.S. in order to replace passport quickly.
If traveling on business and no itinerary is available, a
letter on company letterhead indicating dates and purpose
of travel will suffice for mutilated passport applications.
If applicant does not possess proper itinerary, please contact
us for options.
1.6
Authorization
Letter
Applicant must submit an original
"Letter of Authorization" which allows ItsEasy
Passport to submit the mutilated passport application to the
US State Dept.
The US State Dept charges $135
for mutilated passport replacement expediting and $25 for
verification of replacement passport applications by an Acceptance
Agent.
Both mutilated passport fees must be paid to Acceptance Agent
onsite. The mutilated passport fee of $135 may be paid by
check, cash, money order or debit card (credit cards are not
accepted). If paying by check, starter checks are not acceptable.
Indicate the applicants DOB in the memo line.For mutilated
passport applications, an Acceptance Agent fee of $25 will
apply. This fee may be paid via any payment method.
1.8
Damaged
Passport Explanation Form (DS-64)
As part of the replacement process,
applicant must explain the circumstances regarding the damaged
to the passport using government form.
On the application, applicant will be asked questions regarding
the damaged to the passport. Answer the questions clearly
and concisely as if speaking directly to a US State Dept.
official.
Damaged
US Passport Replacement Government Application (DS-11)
Applicant must submit one completed
damaged passport application form (DS-11). Passport application
must be filled out via US State Dept web site link below.
This information is not submitted to the government, it is
used to create a bar coded passport application required to
expedite the replacement passport request; hand filled applications
are not acceptable for expedited services. After filling out
a damaged passport application online, print two (2) completed
passport applications - one copy will be included in the sealed
envelope, the second will be provided to ItsEasy.
DO NOT SIGN the completed application until
instructed to do so by Acceptance Agent.
Note: Having trouble with the US
State Department online passport application site? The State
Dept site has been overloaded recently causing it not to function
consistently. A paper version of the application is available
here, however,
applications completed using the paper form may experience
slight processing delays beyond our control.
Note:
It is imperative that you include a copy of your completed
passport application outside of the sealed acceptance
agent envelope. Applications received without copies
may experience delays beyond our control.
Complete Your Package to ItsEasy for
Damaged Passport Replacement Processing
2.1
Damaged
Passport Replacement Package Contents
Applicant must provide ItsEasy
with the sealed envelope from the Acceptance Agent containing
the passport replacement documents above.
On the outside of the sealed envelope, applicant must write
the following:
Last Name, First Name
Date of Birth
Departure Date
Contact Phone Number
* If there is more than one application in the envelope
(for multiple applicants), write out each applicants name
and date of birth.
Important:
ItsEasy cannot open the sealed envelope, therefore applicant
must submit copies of the following documents in their
package outside of the sealed envelope:
Completed (unsigned) New Passport Application
Flight Itinerary
Authorization Letter
Applications received without copies may experience
delays beyond our control.
2.2
ItsEasy Online
Order Form
Applicant must submit an ItsEasy order form
which provides contact information, service request and payment
information.
Ship all damaged US passport documents
to ItsEasy Passport for processing.
Untitled Document
ItsEasy recommends our preferred shipping partner Federal Express (FedEx) for
document shipping. When completing the online order form above, you will be offered
the use of the ItsEasy FedEx account to send document to us. By selecting this
service, you will be provided a pre-addressed, pre-paid FedEx air bill upon completion.
ItsEasy Passport & Visa
360 Lexington Avenue
Airline Travel Center
New York, NY 10017
(866) 487-3279
Click
here to find a FedEx drop location near you.
If you have questions about damaged passports, we are here to help:
1-866-ITS-EASY (487-3279)
If you have printed this page and wish to return, simply visit:
www.itseasy.com/damaged
Mutilated
US Passports Expedited Damaged Replacement
PASSPORT
PRICING
11+
Day Processing
$65.00
8-10
Day Processing
$99.00
5-7
Day Processing
$129.00
2-4
Day Processing
$179.00
Same
Day Processing*
$249.00
*Same Day requests
are submitted the day received. Same day processing requires immediate
departure.
VISA
PRICING
Non-Rush Service
$55.00
Rush Service
$89.00
Same Day Service*
$139.00
*Same Day requests
are submitted the day received. Same day processing not offer by all Embassies/consulates.
