Lost US Passport Application
Process Overview
Applicant must gather new passport documents listed below to take
to an Acceptance Agent.
An Acceptance Agent is a government employee who will verify
the identity of the applicant.
Acceptance agents are at designated Post Offices and Court
Houses.
Applicant must indicate that he/she is using a hand carry service
to process their lost or stolen passport application. Acceptance
Agent will have the applicant sign the lost or stolen passport
application, seal documents in an envelope and return the sealed
envelope.
Sealed envelope with missing passport application is forwarded
to ItsEasy Passport for processing.
Take the Following Lost or Stolen Passport
Items to the Acceptance Agent
1.1
Damaged Passport
Applicant must submit damaged passport. Damaged
passport will not be returned.
1.2
Proof
of Citizenship
To replace a damaged passport,
applicant must bring an original or certified copy of a birth
certificate, naturalization papers or older, not damaged,
passport.
Birth certificates must show applicant and parent(s) full
names - "short form" birth certificates may not
be acceptable.
For assistance acquiring a birth certificate, click
here.
1.3
Proof
of Identification
Applicant must bring a driver's
license or state-issued identification issued more than six
months ago to apply for a damaged passport replacement. Official
government or military picture identification is acceptable.
If this documentation is not available, click
here for more options.
1.4
Passport Photos
Applicant must submit two (2) identical
passport photographs for damaged passport replacement. These
may be obtained at many Post Offices, Kinkos, Mailboxes Etc
or similar locations. Poor photos are the most common reason
for delay in lost or stolen passport replacement issuance.
Note: If applicant is delivering
documents to our offices personally, passport photos can be
taken on-site.
1.5
Proof
of Travel
Applicant must submit a computer-generated
itinerary from a travel agency or online booking agency showing
departure from the U.S. in order to get new passport quickly.
One copy must be included in the sealed envelope and a second
copy included in the package to ItsEasy.
If traveling on business and no itinerary is available, a
letter on company letterhead indicating dates and purpose
of travel MAY suffice. If applicant does not possess proper
itinerary, please contact us for options.
1.6
Authorization
Letter
Applicant must submit an original
"Letter of Authorization" which allows ItsEasy Passport
to submit the new passport application to the US State Dept.
The link below will provide you with two copies.
One will go in the sealed envelope, the second (watermarked
"EXTRA COPY") will be included in the package to
ItsEasy.
The US State Dept charges $170
for mutilated passport replacement expediting and $25 for
verification of replacement passport applications by an Acceptance
Agent.
Both mutilated passport fees must be paid to Acceptance Agent
onsite. The mutilated passport fee of $170 may be paid by
check, cash, money order or debit card (credit cards are not
accepted). If paying by check, starter checks are not acceptable.
Indicate the applicants DOB in the memo line.For mutilated
passport applications, an Acceptance Agent fee of $25 will
apply. This fee may be paid via any payment method.
1.8
Damaged
Passport Explanation Form
As part of the replacement process,
applicant must explain the circumstances regarding the damaged
to the passport using government form.
On the application, applicant will be asked questions regarding
the damaged to the passport. Answer the questions clearly
and concisely as if speaking directly to a US State Dept.
official.
Damaged
US Passport Replacement Government Application (DS-11)
Applicant must submit one completed
damaged passport application form (DS-11). Passport application
must be filled out via US State Dept web site link below.
This information is not submitted to the government, it is
used to create a bar coded passport application required to
expedite the replacement passport request; hand filled applications
are not acceptable for expedited services. After filling out
a damaged passport application online, print two (2) completed
passport applications.
One copy must be included in the sealed envelope and a second
copy (which does not need to be signed) included in the package
to ItsEasy.
Note: When completing the application,
you may be asked to select services including additional shipping.
It does not matter what you select as these fees will be paid
as part of the service you are selecting from ItsEasy.
DO NOT SIGN the completed application until
instructed to do so by Acceptance Agent.
Note: Having trouble with the US
State Department online passport application site? A paper
version of the application is available here,
however, applications completed using the paper form may experience
slight processing delays beyond our control.
Complete Your Package to ItsEasy for
Damaged Passport Replacement Processing
2.1
Damaged
Passport Replacement Package Contents
Applicant must provide ItsEasy
with the sealed envelope from the Acceptance Agent containing
the passport replacement documents above (Acceptance Agent
information can be found at the top of this page)
Important: Most standard
processing passport applications are submitted through the
post office. The post office encourages applicants to pay
for fast shipping which adds between $15 and $25 to the cost
of the passport. Since you are using an expediting service,
DO NOT PAY THE ADDITIONAL POSTAGE FEES. This will cause delay
and possible rejection of your expedited passport application.
You will pay two fees at the post office, $25 for the Acceptance
Agent and $170 for the passport. DO NOT PAY FOR ADDITIONAL
POSTAGE.
On the outside of the sealed envelope, applicant must write
the following:
Last Name, First Name
Date of Birth
Departure Date
Contact Phone Number
* If there is more than one application in the envelope
(for multiple applicants), write out each applicants name
and date of birth.
Important:
ItsEasy cannot open the sealed envelope, therefore applicant
must submit copies of the following documents in their package
outside of the sealed envelope:
Completed (unsigned)
New Passport Application
Flight Itinerary
Authorization Letter
2.2
ItsEasy Online
Order Form
Applicant must submit an ItsEasy order form
which provides contact information, service request and payment
information.
NOTE:
"Processing" refers to business days and does not
include processing or shipping. NOTE:For 24-48 Hour service, please
contact ItsEasy for specific instructions.
2.3
Ship
Documents to ItsEasy
Ship all damaged US passport documents
to ItsEasy Passport for processing.
Untitled Document
ItsEasy recommends our preferred shipping partner Federal Express (FedEx) for
document shipping. When completing the online order form above, you will be
offered the use of the ItsEasy FedEx account to send document to us. By selecting
this service, you will be provided a pre-addressed, pre-paid FedEx air bill
upon completion. For urgent processing, it is recommended you select the "First
AM" option for sending documents to ItsEasy.
ItsEasy Passport & Visa
360 Lexington Avenue
Airline Travel Center
New York, NY 10017
(866) 487-3279
Click
here to find a FedEx drop location near you.
If you have questions about damaged passports, we are here to help:
1-866-ITS-EASY (487-3279)
If you have printed this page and wish to return, simply visit:
www.itseasy.com/damaged
Mutilated
US Passports Expedited Damaged Replacement
PASSPORT
PRICING
9+ Day Passport
$79.00
6-8 Day Passport
$129.00
3-5 Day Passport
$179.00
24-48 Hours Passport
$249.00
*24-48 Hour passport
requests are submitted the day received. Please contact us for details.
VISA
PRICING
Non-Rush Visas
$59.00
Rush Visas
$99.00
Urgent Visas
$149.00
*Urgent visa processing
requests are submitted the Same Day received. Same Day processing by many
Embassies/consulates.
