Passport Visa Service Office

ItsEasy Passport & Visa Services
360 Lexington Ave New York, NY 10017
24/7 Live Support: 1-866-ITS-EASY (487-3279)


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Lost/Stolen US Passport Requirements (Adult)


United States


September 02, 2015


Applicant Must Meet the Following Qualifications:

  • Applicant is a US citizen over 18 years old AND;
  • Applicant is unable to locate his or her passport OR;
  • Applicant's passport was stolen.

If applicant does not meet the above criteria, please review US Passport Agency Service options.

New US Passport Application Process Overview
Applicant must gather new passport documents listed below to take to an Acceptance Agent.

  • An Acceptance Agent is a government employee who will verify the identity of the applicant.
  • Acceptance Agents are available at most Post Offices and Court Houses.
  • Applicant must indicate that he/she is using a hand carry service to process their new passport application. Acceptance Agent will have the applicant sign the new passport application, seal documents in an envelope and return the sealed envelope to the applicant.
  • Sealed envelope with new passport application is delivered to ItsEasy for processing.

    To locate an acceptance agent, click here.

If applicant meets the qualifications, follow the three steps below:


Step 1 - Gather the Following Requirements and Visit Acceptance Agent


Proof of Citizenship

To replace a lost or stolen passport, applicant must bring an original or certified copy of a birth certificate, naturalization papers or old passport.

Birth certificates must show applicant and parent(s) full names - "short form" birth certificates may not be acceptable.


Proof of Identification

Applicant must have a driver's license or state-issued identification issued more than six months ago to apply for a new passport. Official government or military picture identification is acceptable. If this documentation is not available, click here for more options.


Passport Photos

Applicant must submit two (2) identical, color, passport style photographs. These may be obtained at many post offices, Kinkos, Mailboxes Etc or similar locations.

> Click here to view passport photo requirements


Proof of Travel

Applicant must submit a computer-generated itinerary from a travel agency or online booking tool (such as an e-confirmation from an airline or Travelocity, Orbitz, etc) showing departure from the U.S.

Print two copies. Provide one copy to the Acceptance Agent to be included in the sealed envelope and one copy must be included with documents delivered to ItsEasy

If traveling on business and no itinerary is available, a letter on company letterhead indicating dates and purpose of travel MAY suffice. If applicant does not possess proper itinerary, please contact us for options.


Authorization Letter

Applicant must submit a "Letter of Authorization" which allows ItsEasy Passport to submit the application to the US State Dept. The first section of the letter contains three checkboxes, we request you to check off the first two check boxes only in order to ensure the fastest service. A copy of the letter must also be included.

> Click here to print the Letter of Authorization


Government Fees

The US State Dept charges $170 for expedited passports and $25 for verification of new passport applications by the Acceptance Agent.

Both fees must be paid to the Acceptance Agent onsite. The new passport fee of $170 may be paid by check, cash, money order. If paying by check, starter checks are not acceptable. Indicate the applicants name and DOB in the memo line. The Acceptance Agent fee of $25 may be paid by any payment method.


Missing Passport Explanation Form (DS-64)

Applicant must submit Explanation Form explaining the circumstances regarding the recent loss or theft. Answer the questions clearly and concisely as if speaking directly to a US State Dept. official. Questions regarding previous passport number, expiration date, etc may be left blank if the information is not available

> Click here to complete the Explanation Form DS-0064


Passport Application (DS-11)

Applicant must submit one completed passport application form (DS-11) by following the link below. The US State Dept web site "wizard" will walk you through the application.

After completing passport application online, print by pressing "Create Form" button. Print two (2) completed passport applications. One copy will be included in the sealed envelope by the Acceptance Agent and the second copy (which does not need to be signed) must be included with documents delivered to ItsEasy.

DO NOT SIGN the completed application until instructed to do so by Acceptance Agent.

Note: While completing the application, the wizard will prompt you to select fees, shipping and processing options. Select any options to complete form. No payments will be made and options selected will have no affect on the actual service delivered by ItsEasy. The guide is simply to assist the general public in calculating fees for traditional mail-in applications.

> Click here to complete the passport application

Note: A printable off-line version of the application is available here, however, applications completed using the paper form may experience slight processing delays.


Step 2 - Review Your Package Before Delivering


New Passport Package Contents

If shipping documents to ItsEasy (most common option), applicant will place the sealed envelope from the Acceptance agent and additional documents listed below in a shipping envelope (if the sealed envelope is too large for the shipping envelope, fold it neatly in half)

If delivering documents to an ItsEasy office, simply ensure you have all documents below.

1) Envelope sealed by Acceptance Agent containing items above.

Note: Most standard processing passport applications are submitted through the post office. The post office encourages applicants to pay for confirmed shipping which adds between $15 and $25. Since you are using an expediting service, DO NOT PAY THE ADDITIONAL POSTAGE FEES. This will cause delay and possible rejection of your expedited passport application.

You will pay two fees at the post office, $170 for the passport and $25 for the Acceptance Agent . DO NOT PAY FOR ADDITIONAL POSTAGE.

2) On the outside of the sealed envelope, applicant must write the following:

  • Last Name, First Name
  • Date of Birth
  • Departure Date
  • Contact Phone Number

* If there is more than one application in the envelope (for multiple applicants), write out each applicants name and date of birth.

3) Copy of travel itinerary

4) Completed (signed) copy of Letter of Authorization (marked "EXTRA COPY")

5) Completed (unsigned) copy of passport application

Step 3 - Place Order and Deliver Documents

Applicant must submit an ItsEasy order form which provides contact information, service request and payment information. Upon completion of the order form shipping or delivery instructions will be provided for the appropriate ItsEasy office.

During the order process you may be offered Document Pre-Check service. While not required, this option provides you the ability to scan and securely upload your documents for review and comment prior to sending in for processing. Having documents reviewed in advance can greatly reduce delays.

> Click here to complete the Online Order Form

After completing the online order form, you will deliver your documents as indicated and that's it!

Questions? We are here to help 24 hours a day, seven days a week: 1-866-ITS-EASY (487-3279)

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Document Pre-CheckDuring the order process you may be offered Document Pre-Check service. While not required, this option provides you the ability to scan and securely upload your documents for review and comment prior to sending in for processing. Having documents reviewed in advance can greatly reduce delays



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