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Real reviews, from real people just like you!

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Please note: all posts are reviewed for accuracy, language. ItsEasy reserves the right to modify your review by removing employees names, order numbers and other information that may be considered private. By posting your review you accept ItsEasy's general terms of use and understand that your review may be used ItsEasy for marketing purposes.

REAL REVIEWS FROM REAL PEOPLE JUST LIKE YOU

These are some quotes from travelers just like you. People that stumbled upon our website one night frantically trying to find someone to help them. And as you can see, we have fanatical clients throughout the country (and even the world) who help sing our praises by sending us emails or posting reviews on sites like Yelp, Yahoo Local, Google Local, Merchant Circle and more.

Enjoy reading through some - we certainly do!


I don't often take time to write these things. But these guys have blown me away. I've used them twice recently for Brazilian visas for people in my office. The turnaround (from California to N.Y.) has been 6 business days (from FedEx ship to FedEx receipt). This service saves me an incredible amount of time & makes it as easy as possible with the way they streamline the process. It is worth every penny. I had to call them in N.Y. because of an error I realized I had made, and they couldn't have been more helpful in correcting it for me. They are an invaluable service that delivers better than it promises.

Jody G - Lake Forest, CA

Its Easy really lived up to its name. My questions were answered quickly and they called me when they received my paperwork to request one more item. The China visa was processed in two days as they stated and mailed back to me two days after they received my paperwork. What a relief. I was very impressed with the customer service.

Jan Harry K - Tyler

This service I would recommend for everyone who needs document fast and on time. Super service. Thank you to make me your happy client.

Alicja H - Louisville, KY

Excellent service! Needed a visa quickly, ordered 6 day service received my passport with visa in 4 business days.

Cherie S - Verona KY

Just got my China visa in hand. This was the best online service experience that I ever had. At the beginning I called the customer service, he explained every detail of the process and it was very informative. During the process, I didn't need to worry a single thing as every information was updated by email and on this website. At the End, I got my Visa in a week. Great service! love it!

Jason L - Racho Cucamonga

Holy canoli. This company blew away past my expectations. I didn't pay extra because I had a little while and received it all within 7 working days. I had to call twice with questions and they were so helpful and had me do it in a way that made my odds of a 10 year to china greater. Its great that you can log in and see where they are at in the progress. I couldn't be more pleased and they will be my source for any and all future visa needs.

David G - Springdale, AR

I needed one business and one tourist visa to China. Its easy was great. Between the information on the web site and the patience and experience of the live telephone advice I was able to submit the visa applications and get the materials back even faster than I expected.

Antonia C - Bridgewater, NJ

This Service was amazing! I was in a pinch on getting my passport for a spontaneous trip to mexico and they made sure I was good to go! I leave in few weeks and I have everything I need :) Couldn't be more pleased with their service and response time with all the questions that I threw at them.

Shannon K - LAWRENCEVILLE

Very pleased with service. My mother was suddenly ill so I had to plan a trip unexpectedly. My 17 year old son asked if he could come with me as this might be his last chance to see his Grandmother. Time was of the essence and the only problem was he didn't have a Passport. We received his passport in 12 business days. Getting that passport in hand and not having another thing to stress about was well worth using this service.

Rodney Y - Hilton Head Island

It's Easy Passport Services is Amazing! They walked me through the entire process and answered all of my numerous questions. Regardless of who I reached on the phone, they were all delightful, courteous, kind and helpful. Submitted and returned to me within the advertised time frame. Thank You!

Julieta R - Baker City

I rarely ever post reviews but given my experience with this company, I had to! I was panicked when I realized just 5 days before my trip overseas that my passport had expired. I followed the easy instructions and mailed out my documents on a Monday afternoon. I received my renewed passport by that Friday morning. The entire time in between I was reassured by the friendly staff. Thank you so much Itseasy!

Jennifer H - Franklin, TN

Brigade and their team are outstanding and clearly some of the best professionals in the field of immigration. They never gave us false expectations regarding the deadlines and documents. I recommend all of them to their services.

anusha a - andhra pradesh

I don't normally post reviews for on-line services, as they tend to be OK but not great. ItsEasy Passport and Visa is a real gem, and appropriatly named! They provided on-line access to the China visa application to be completed, along with a guide to filling it out properly; fees were clear and accurate; the email-based tracking system was timely and accurate; 24/7 customer call-in service was there if/when you needed it--and they provided excellent real-time information. The visa showed up as-promised, in fact, a week early. This service takes the worry out of getting visas issued and delivered without a hitch--just what this client bargained for! Highly recommended!

Tim S - Beverly, Massachusetts

At first I was concerned about using this company after reading multiple reviews from different websites that used other companies. I gave it a try and submitted my Indian Visa paperwork but I encountered a problem during my application. I made some mistakes when filling out the papers and I received an email the next business day regarding this issue. I also received an email from Bryan the Account Manager and he explained to me everything I needed to do to fix my application. I sent my new papers on March 30th and Then I received my Visa one week and a half later! I'm so happy and excited to go on my trip. I want to thank this company for making this whole process easy and smooth for me. I also saved money compared to others in the group I am traveling with who used other companies to get their visas. Very satisfied with the service. I definitely recommend using itsEasy. Happy traveling!!

Alba F - Miami, Fl

What a PERFECT outcome from a bad experience! MY DOG chewed a hole through my passport and I am leaving in 7 days for a trip out of the country. I submitted required information on a Friday and had my passport in my hand the following Thursday morning. The on-line chat support staff helped me with all of my questions and were super nice. Thank you It's Easy, I can now look forward to my vacation!

Kimberlee H - Pittsburgh, PA

Great service! I was a bit concerned since I would have to send my passport to get a Chinese Visa but I was surprised of how easy it was to complete the forms and ship my documents. The website is intuitive and offers all the information I needed to complete the process. I actually received my documents before they were supposed to be due back to me. Thank you!

Rodrigo H - Keller, TX

You guys are simply AMAZING! I submitted my China Visa application after dauntingly collecting all the information needed for securing them on March 15, 2017 and received them 5 business days later! on the 21st. Your staff, is very professional, pleasant and knowledgeable in the visa application process, and take your customer service principal very seriously. We cannot thank you enough for helping us make the process as seamlessly as possible. Sydoni Yee

Sydoni Y - Lake Worth

This service worked EXACTLY AS ADVERTISED. The staff (easily accessible) answered a couple of questions I had while filling out the paperwork. The system provided timely "status reports" during processing, and I received the passports (with Chinese Visas) back on the exact day forecasted by the ItsEasy system. We couldn't be happier!

Stephen S - Glenshaw, PA

I rarely post reviews, but I just had to about this company. The customer service is unreal! I didn't end up using the passport service, but the help I received while making this decision was excellent! I mostly spoke to Sabrina, who is incredibly smart and helpful. I spoke to others too (Lainie and Lucy), who were also great. This is the way a company should operate. It was like they really cared about the customer, and I wasn't even a customer yet! I would recommend this service and I am incredibly picky and detailed. Thank you, Sabrina for all of your amazing help!!! :)

Karen K - Newbury Park, California

You guys rock.

Robert C - Cambridge, MA

Wow. I seriously can't believe it. ItsEasy was able to get me a passport in 2 days. Seriously awesome work. Everyone there was super helpful - I also enjoyed the fact that everytime I called, I got a real person on the phone. No pushing numbers and no sitting on hold. Thank you guys for getting it done and helping me step by step! Now if you don't mind, I'm going to end this review... I am officially on vacation thanks to you guys!

Jason G - Nashville, TN

It's not often I write a review, however I had to about It's Easy & Visa Services. I had a FANTASTIC experience here at It's Easy! The service was incredible. The people were wonderful! They helped me get my new passport in six hours! INCREDIBLE! I would recommend this company to anyone requiring passport/visa needs!

JM - Yacolt, WA

This company was excellent to work with! It all started on a Sunday morning with a nice lady helping me through the easy steps. I got everything in the mail Monday a.m. and had my passport by Thursday a.m. I couldn't be happier. Excellent customer service and great auto-emails keeping you informed of your order. Thanks so much for everything!

Jamie B - Peosta, IA

I changed my name on everything as soon as my wedding was over. My husband and I just booked a trip to Jamaica and of course when I checked my passport I never changed that. I didn't have time to mail out for the passport and didn't have the time myself to drive all the way to the agency to change it same day. I google them and even called them before I payed for it and sent everything in. The second time I called I even talked to the owner David and he, and his employees, were soooo friendly and helpful. Everything went smoothly and I could even keep track of my passport progress on their website. I would use them again if I ever had to. It is 2 weeks from my trip and I have my brand new passport in my hand. Thank you guys so very much!!! You are amazing and I will recommend you to anyone and everyone. Have a very Merry Christmas!!!

Jill F - MiddleBry, PA

I don't often take time to write these things. But these guys have blown me away. I've used them twice recently for Brazilian visas for people in my office. The turnaround (from California to N.Y.) has been 6 business days (from FedEx ship to FedEx receipt). This service saves me an incredible amount of time & makes it as easy as possible with the way they streamline the process. It is worth every penny. I had to call them in N.Y. because of an error I realized I had made, and they couldn't have been more helpful in correcting it for me. They are an invaluable service that delivers better than it promises.

Jody G - Lake Forest, CA

These people are what they claim to be. I know you're skeptical whether or not they can deliver. Let me assure you, they can! Everyone I spoke to throughout the whole process was helpful, polite, and very professional. All I had to do was gather the documents I needed and send it all in. Long story short: I'm headed to Brazil next week, and I previously thought I wouldn't be able to get my visa in time. Thanks so much!

Mike C - Kalkaska, MI

Thank you It's Easy. We needed an expediter to obtain visas to China in a short period of time. I had to call several times with questions and was always able to talk to a real person with very little wait. After I sent in my passports, they kept me updated on line and returned the passports with the Visas 4 days later as promised. It really was easy.

Bonnie T - Brookfield, WI

This place is as good as it gets. I have been using [another company] for years and dealt with horrible, rude, crooks. Its Easy prides themselves on fixing the impossible and does it with a smile! Amazing customer service! I will never use a different company again.

Lizzy H - Manhattan, NY

My sisters and I "planned" a last minute trip to family homeland of Guyana. Unfortunately I didn't have a passport. Upon searching various rush passport services online and checking with the BBB I came upon itseasy.com. From my 1st phone call to ItsEasy my mind was put at ease. Every operator was patient and kind, even when I called at 4am! I was told EXACTLY what I had to do and received my passport 4 days later! Just got back from my trip and had a wonderful time. Thank you ItsEasy!!

Venetta S - Louisville, KY

LIFE SAVERS! I needed additional Visa pages added to my passport 28 hours before I was to leave on my trip - literally would not have been able to get back to the US without them. They were extremely friendly, helpful and professional - made me relax in what was a very panicked, last minute situation. I would recommend them for any of your needs - was just so EASY. Thank You!

Ashley W - Manhattan, NY

I have been using IT'S EASY for many, many years and I cannot possibly sing their praises loudly enough. They offer first class service, an extensive knowledge and expertise in all fields of the visa and passport processes, and the staff is helpful, friendly, and ready to go all out to help and serve their clients. I use IT'S EASY for passport renewals, adding additional pages, and getting visas and no one does it better. Quite frankly, I cannot imagine using any other company. IT'S EASY is number one, they are truly exceptional. LEE S - Manhattan, NY I don't know how to start this. How often does anyone pull you from a fire and snatch victory from the jaws of defeat? This company is incredible and I will do anything in my power to promote them. A graduation gift to my two kids was saved for one reason. . . ITS EASY. My children found out on the 4th of July that their child passports were expired and the needed new adult passports for a departure from JFK to Paris on July 6th! I called John at It's Easy and he told me my only chance was to get to New York immediately. I changed my flight from Seattle to New York and we arrived at midnight on the 4th. They were on the phone, walking me through the process, at 2 am (the night of the 4th!!! A live person!!! Amazing). We were at the office the next morning and Ricky calmly walked us through our mission. We went to Grand Central Station, got the necessary documents reviewed and sealed and then returned them to It's Easy. At that point, I turned all of my trust over to them. Miraculously, they got the kid's passports at 2:30 pm on the 6th, caught a cab to JFK at 3 and, easily, made our flight to Paris. It is a rare thing to find people who take a personal interest in your welfare. I felt that throughout the process. They were clear about what needed to be done and that there was only one chance to find success here. I followed their instructions to the letter and trusted their professionalism completely. Oh, and I treated them with respect. Remember that because getting a last minute passport IS NOT EASY. Many Thanks! We had a fantastic trip.

Frank P - Bellevue, WA

This company does EXACTLY what they advertise. Very fast for me when I was very nervous about my VISA. Thank you for making my last minute travel opportunity a reality.

Eric L - Lebanon, OR

This is the first review I have ever written on line. I am now packing to go home from our international trip to Canada (which was awesome) and which could not have happened without ItsEasy. I realized my passport was lost the day before my departure, and I live in New Mexico! I called ItsEasy, and they assisted me every step of the way. I ended up calling three times that day, and they answered immediately each time. They were able to help me navigate the replacement process with appropriate documentation, and low and behold my passport arrived at a Midwest hotel even before I had arrived at the hotel, allowing me to cross the border without problems. I was fortunate to have planned a few days travel within the US prior to crossing the border which allowed time. Nevertheless, I discovered my passport missing in New Mexico on a Wednesday, and my new passport was at a rural hotel in Ohio waiting for me on Saturday morning. Thank you, and my family thanks you. It was worth the $!

Lee S - Albuquerque, NM

Its Easy was great. They promised 48 hours to replace a stolen passport, and they delivered in 25 hours. Unbelievable. Rickey was on top of the whole process, and office provided regular updates. I could not be happier with the Team at Its Easy. They work in a high pressure environment, but they were always cheerful and helpful. Thanks for your good work.

Claude W - Arvada, CO

Its Easy was great. They promised 48 hours to replace a stolen passport, and they delivered in 25 hours. Unbelievable. Rickey was on top of the whole process, and office provided regular updates. I could not be happier with the Team at Its Easy. They work in a high pressure environment, but they were always cheerful and helpful. Thanks for your good work.

Claude W - Arvada, CO

Let me just say that I have never written a review to yelp before for any reason whatsoever, positive or negative. But I was so impressed with the execution at Its Easy that I thought I'd take 5 minutes out of work to write one, because they deserve it. I have an upcoming overseas trip and my passport expires in a few weeks time. I was planning on going to the passport office in NYC on their annual "Passport Day" (no appt needed) but, amazingly, it was cancelled at the last minute when it looked like the federal gvt might shut down due to the budget standoff (April 2011). So I went to Its Easy the following day. I worked with Rickey there. He was efficient and quickly got me through the paperwork that was required. Above and beyond being completely professional , he was friendly, cheerful and made the experience pleasant. I paid for 6-8 day turnaround. 2 days later i got an email from Its Easy saying my passport was ready. I walked in and Rickey greeted me with a smile and a handshake and said he always likes it when he is able to get folks things faster than they expect. I actually left there smiling. Anyhow, an unexpected pleasure out of what seemed like it was going to be an annoying errand!

Eric S - Manhattan, NY

If you need to get anything rushed for your passport (e.g., visa for a foreign country, extra pages, etc.) call these guys. As others have written about on this site, this company delivers what they promise...period. And they promise to deliver some pretty hard to believe services. After my assistant and I called many other places (including the country's local embassy) who claimed I simply couldn't get a visa as quickly as I needed one, these guys got me one in 24 hours. Any questions? Call them. They're great.

Phil A - Manhattan, NY

These guys are AMAZING. I thought I had ruined christmas when I accident destroyed my passport the night before my flight to Brussels! CALL THEM OR VISIT RIGHT AWAY, they will totally calm you down and restore your sanity. Make sure you listen to their instructions VERY carefully. It is important to follow them exactly as they say. Do it, give them a couple hundred bucks and you are back in action baby!! [Heck] yeah these guys are THE BOMB!!

Sylvie B - Johns Island, SC

My first time using a visa service and completly satisfied with it. I needed a UK visa in two days and not only were they able to get it for me but Francisco was incredibly helpful and friendly. Amazing customer service. Highly recommend.

Patricia L - Miami, FL

I used the Boston branch of It's Easy to get a tourist visa for China and was *very* impressed. This was the first time I ever used a visa/passport expeditor and I shopped around first to check out a couple of other competing agencies in downtown Boston. I went with It's Easy because their staff were, by far, the most professional that I encountered. I felt completely comfortable handing over my passport to them-- and their service even got my passport back a bit early. Will definitely use them again.

Jamie E - Seattle, WA

amazing. . .that is really all i can say. . . 48 hours before a trip to mexico, we realized i had a passport card and needed a regular passport. .. ItsEasy helped me get everything filled out and filed and because time was soo short, my passport was waiting for me at the atlanta airport!!! they are a lifesaver!!

stacy o - Sioux Falls, SD

Wow. I seriously can't believe it. ItsEasy was able to get me a passport in 2 days. Seriously awesome work. Everyone there was super helpful - I also enjoyed the fact that everytime I called, I got a real person on the phone. No pushing numbers and no sitting on hold. Thank you guys for getting it done and helping me step by step! Now if you don't mind, I'm going to end this review... I am officially on vacation thanks to you guys!

Jason G - Nashville, TN

It’s not often I write a review, however I had to about It’s Easy & Visa Services. I had a FANTASTIC experience here at It’s Easy! The service was incredible. The people were wonderful! They helped me get my new passport in six hours! INCREDIBLE! I would recommend this company to anyone requiring passport/visa needs!

Walcott - FANTASTIC

Wow. I seriously can’t believe it. ItsEasy was able to get me a passport in 2 days. Seriously awesome work. Everyone there was super helpful - I also enjoyed the fact that everytime I called, I got a real person on the phone. No pushing numbers and no sitting on hold. Thank you guys for getting it done and helping me step by step! Now if you don’t mind, I’m going to end this review... I am officially on vacation thanks to you guys!

Jason G - Awesome!