This is by far the best passport company in the US. I filed a simple passport renewal using routine processing. I had plenty of time. After my passport was late, I called the company's call center to ask for help. On a holiday weekend, the owner called me about my passport. Based on his 40-years of experience, he told me that passport processing was suspended even though the the State Department website said it was still in processing.
He was right. The passport examiner called me after filing a complaint to say it was suspended but could not tell me why. With State, they call you. You do not call them. The owner walked me through the steps (file a congressional with my senators) to take to fight the State Department. He kept up with me through the entire process until resolved. If not for the owner, I may still be waiting. I got this service for $29.00. You do not see this level of service anymore.
Advice: Even if you have plenty of time, use the expedited service. The US Congress has passed several laws in the past 3 years that expands the authority of other agencies to suspend passport processing. Although State may promise you a passport in 6-8 weeks, you will need the additional time to argue with State/Other agencies to correct a simple identity mistake.
I haven't even used this service yet, but with one phone call with Jennifer in the Denver office and all my worries have evaporated. I read the reviews before calling and was a little skeptical... but here I am writing one 15 minutes later. The service is phenomenal and I cannot wait to use you guys in a few weeks. Thank you so much.
I rarely leave reviews for services but I was so impressed with this one I felt compelled too. My parents paid twice as much as I did for a similar service which makes me feel even better about it. I only had to call them once because their postage was saying to send documentation to LA instead of Houston. Ends up Houston is backed up because of hurricane so they have special permission to use LA office. They sent emails to always keep me informed of progress and it was super fast. I think I had my passport with Chinese visa back in a little over 2 weeks. I literally told my wife without thinking WELL THAT WAS EASY. Guess that's how they got there name.
I was super pleased with the quality and timeliness of ItsEasy services. I had applied for a Chinese visa, and the service did exactly what they said they would and had it predicted to the day when I would receive it. I received exactly what I was looking for, and paid a fair price. I already have recommended it to my colleagues who will be applying for similar visas, and feel good knowing they will receive excellent service and value. Great job, ItsEasy!
amazing. . .that is really all i can say. . . 48 hours before a trip to mexico, we realized i had a passport card and needed a regular passport. .. ItsEasy helped me get everything filled out and filed and because time was soo short, my passport was waiting for me at the atlanta airport!!! they are a lifesaver!!
