Each day we receive thousands of phone calls, emails, on-line chats and in person questions from people, businesses and travel agencies throughout the country looking for information about passports and visas. Some traveling for vacation, some for business, some for school, employment, filming TV commercials, setting world records, you name it! And each day we get hundreds of FedEx packages from people all over the country needing passports or visas to virtually any country. Some need them in on month, some in one week, and some in one day!
So how do we deal with this and make sure everyone gets what they need? We use 40+ years of experience to run the best passport and visa expediting service in the world. At ItsEasy, we all come to work every day because we love what we do – we get to solve countless problems and make hundreds of people happy every day.
ItsEasy started in 1976 when David Alwadish dropped off a friend's passport application because they couldn't leave work, and to everyone's surprise it worked! Fast forward 40 years, with three offices in New York and service centers in Boston, Washington DC, Los Angeles, and Denver, and additional processing centers located in key cities, ItsEasy is one of the largest and most established names in the business. We provide some of the most advanced technology including real time order tracking, on-line chat services, automated email updating, fully dynamic website feeding off the most up-to-date requirement changes, and the highest levels of digital security available. ItsEasy has a dedicated team of specialists ready to assist you in any way they can, and we provide the industry's only best primary and extended hours call center.
We understand you may be in a situation where you are worried or scared and need to rely on some random website you came across to save you and make sure you don't miss your trip - that's why we're here. And that's why we've been here for more than 40 years.
ItsEasy started in 1976 when David Alwadish dropped off a friend's passport application because they couldn't leave work. This simple gesture of friendship sparked an idea for an entire industry: How do you make passport and visa processes easier and more convenient for day-to-day travelers. Fast forward 40 years, with three offices in New York City, and service centers in Boston, Washington DC, Los Angeles, and Denver, and additional processing centers located in key cities, ItsEasy is one of the largest and most established names in the business.
David’s passion for customer service has driven ItsEasy to be at the forefront of the most advanced technology available, including real time order tracking, comprehensive communication channels including 24/7/365 live phone, chat, and text coverage, automated email updating, and the highest levels of digital security available. In addition, ItsEasy pushes industry leading technological breakthroughs like our award winning smartphone app that makes passport renewals a breeze.
ItsEasy’s commitment to being the best in the business is driven by David’s desire to provide the highest quality passport and/or visa experience. We are reminded every day that ItsEasy is more than our name, it’s our promise to you.
Barry Collins - Senior Vice President
Kyle Lawrence - Vice President, Communication
Antoinette Hannan Leon - Vice President
Antoinette-Hannan Leon is an expert on implementing international programmes. She is the CEO and Founder of an NGO that began in 2011 in the Middle East that assists young children and woman in need of shelter, and guidance in job skills and placement. She holds a position as a Case Worker assisting refugees resettling in Cairo, Egypt and is an active member in various organizations in the development of women empowerment and youth education through entrepreneurship development.
She is also a facilitator, moderator and public speaker. She received many international Awards for Humanitarian projects she organized and facilitated.
Antoinette joined ItsEasy Passport and Visa Services back in 2017. She manages the operations, quality control of each department, and overseas updates of travel regulations per each country's government standards. Antoinette prefers to take a hands-on approach to training new and current employees; on a weekly basis and continuously works on improving the operations of the company.
Growing up in a multinational family, from a very young age Antoinette-Hannan was exposed to many languages. Her language skills are a great asset to ItsEasy, this allows her to better assist clients around the world. She currently speaks Arabic, Armenian, and Spanish.
Antoinette-Hannan graduated with a Master’s Degree in International Relations and a minor in Law. After the Middle East Revolution in 2011 Antoinette-Hannan's passion to help others became more centralized in her life. She was able to obtain a role in the United Nations, Middle East Division for Human Rights and Refugee Department as a Case Manager.
The experience and education she has gained over time working with international organizations has given her a better understanding of how to manage interpersonal foreign affairs. She continues to use that experience in travel management to assist clients in obtaining their required travel documents.
Outside of work Antoinette-Hannan enjoys reading, traveling and participating in several cultural activities to further her appreciation for countries around the world.
Tiffany Thompson - Concierge Manager
Moe Abdelfattah - Visa Manager
Carlson Bowen - Call Center Manager