Each day we receive thousands of phone calls, emails, on-line chats and in person questions from people, businesses and travel agencies throughout the country looking for information about passports and visas. Some traveling for vacation, some for business, some for school, employment, filming TV commercials, setting world records, you name it! And each day we get hundreds of FedEx packages from people all over the country needing passports or visas to virtually any country. Some need them in on month, some in one week, and some in one day!

So how do we deal with this and make sure everyone gets what they need? We use 40+ years of experience to run the best passport and visa expediting service in the world. At ItsEasy, we all come to work every day because we love what we do – we get to solve countless problems and make hundreds of people happy every day.

ItsEasy started in 1976 when David Alwadish dropped off a friend's passport application because they couldn't leave work, and to everyone's surprise it worked! Fast forward 40 years, with three offices in New York and service centers in Boston, Washington DC, Los Angeles, and Denver, and additional processing centers located in key cities, ItsEasy is one of the largest and most established names in the business. We provide some of the most advanced technology including real time order tracking, on-line chat services, automated email updating, fully dynamic website feeding off the most up-to-date requirement changes, and the highest levels of digital security available. ItsEasy has a dedicated team of specialists ready to assist you in any way they can, and we provide the industry's only best primary and extended hours call center.

We understand you may be in a situation where you are worried or scared and need to rely on some random website you came across to save you and make sure you don't miss your trip - that's why we're here. And that's why we've been here for more than 40 years.

ABOUT THE FOUNDER

ItsEasy started in 1976 when David Alwadish dropped off a friend's passport application because they couldn't leave work. This simple gesture of friendship sparked an idea for an entire industry: How do you make passport and visa processes easier and more convenient for day-to-day travelers. Fast forward 40 years, with three offices in New York City, and service centers in Boston, Washington DC, Los Angeles, and Denver, and additional processing centers located in key cities, ItsEasy is one of the largest and most established names in the business.

David’s passion for customer service has driven ItsEasy to be at the forefront of the most advanced technology available, including real time order tracking, comprehensive communication channels including 24/7/365 live phone, chat, and text coverage, automated email updating, and the highest levels of digital security available. In addition, ItsEasy pushes industry leading technological breakthroughs like our award winning smartphone app that makes passport renewals a breeze.

ItsEasy’s commitment to being the best in the business is driven by David’s desire to provide the highest quality passport and/or visa experience. We are reminded every day that ItsEasy is more than our name, it’s our promise to you.

David Alwadish - Founder, President, CEO

 

 

 

 

ITSEASY EXECUTIVE TEAM

 

Antoinette Leon joined ItsEasy.com in 2017 and currently serves as the Chief Operating Officer and Senior Vice President. She oversees company-wide operations and ensures quality control across all departments. Antoinette also manages the implementation of international travel regulation updates, maintaining compliance with the evolving standards of each country’s government.

With a hands-on leadership style, Antoinette plays an active role in training both new and existing employees. She is deeply committed to continuous improvement, always seeking ways to enhance operational efficiency and customer service.

Antoinette brings extensive expertise in developing and implementing international programs. Prior to joining ItsEasy.com, she was the CEO and Founder of a nonprofit organization launched in 2011 in the Middle East. The NGO provided shelter and support to women and children in vulnerable situations. She also served as a Case Worker for refugee resettlement efforts in Cairo, Egypt.

Raised in a multicultural family, Antoinette was exposed to multiple languages from an early age. Her fluency in Arabic, Armenian, and Spanish is a valuable asset that enables her to effectively serve a diverse global clientele.

Outside the office, Antoinette is an avid traveler. She believes that travel is not just a passion but a form of therapy — the ultimate antidote to life.

Antoinette-Hannan Leon - Chief Operating Officer
hleon@itseasy.com
832-900-7118

 

 

 

 

 

 

Barry Collins - Senior Vice President
barry@itseasy.com
213-973-6405

 

 

 

 

 

 

Kyle Lawrence - Vice President, Communication
kyle@itseasy.com
213-973-6404

DEPARTMENT MANAGERS

Concierge Department:
Tiffany Thompson - Concierge Manager
tiffany@itseasy.com
720-477-4088

Applications Department:
Moe Abdelfattah - Visa Manager
moe@itseasy.com
866-487-3279

Call Center:
Carlson Bowen - Call Center Manager
carlson@itseasy.com
866-487-3279
Heba Ahmed - Call Center Manager
heba@itseasy.com
866-487-3279