Replace Lost or Stolen US Passport - ItsEasy

 

Updated March 19, 2020


As you probably know, the situation with the COVID-19 Coronavirus Emergency is quite fluid with new directives being issued by the U.S. Department of State.

Expedited Passport Services in Less Than 2 Weeks

The regional Passport Agencies, under the direction of the U.S. Department of State, have ordered that such expedited Passport services shall now only be available under the following conditions:

Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (e.g. parent, sibling, aunt, uncle, etc) that require you to travel outside the United States within 72 hours (3 days).

To obtain an expedited Passport in less than 2 weeks, the traveler must meet the following conditions:

  • Proof of the Life-or-Death Emergency
    Support documents include: a death certificate, a statement from a mortuary, or a signed letter from a hospital or medical professional. Documents should be translated or in English.
  • Proof of International Travel
    Travel Itinerary showing reservation, ticket, or itinerary
For placing such Emergency Expedited Passport Orders, please contact ItsEasy by phone at 1-866-487-3279 to coordinate this Emergency Passport Service.

Read the U.S. Department of State Notice

Standard Passport RENEWAL Services in 3-8+ Weeks

As of today, the U.S. Department of State indicates that Standard Passport RENEWAL Processing Application will still be accepted for processing.

ItsEasy can help you with getting you your renewed U.S. Passport.

All Expedited (Less Than 2 Week) Passport Renewal Orders via ItsEasy will be converted to 3-8 Week Standard Processing orders, with fee adjustments accordingly.

The U.S. Department of State is advising citizens that their Standard processing times are likely longer than originally quoted:

  • "Expedited" 2-3 Week Service will now likely take 3-8 Weeks
  • "Non-Expedited" 4-6 Week Service will now likely take 8+ Weeks
You may order our Economical Passport Renewal Processing service via one of the following methods:


For those travelers needing New (or Replacement for Lost/Stolen) Passports, our best advice is to complete the DS-11 form and submit those directly at a Passport-supporting U.S. Post Office for 2-6 week service. ItsEasy cannot assist with these types of New/Replacement Passports at this time.

Please contact ItsEasy at 1-866-487-3279 for direct 1-1 assistance with your passport needs. We are here to help you during this challenging time.

Lost US Passports

If you lost your passport or you suspect your passport was stolen, you can, and should, replace your passport quickly. Lost passports are surprisingly common due to the infrequency with which they are used, but replacing passports quickly ensures that the US State Department can cancel the lost passport before it ends up in the wrong hands.
How to Renew a Passport

Replace US Passports

Although many peoples first instinct is to assume a missing passport may have been stolen, often the passport has been misplaced and usually turns up, unfortunately not usually in time for that upcoming trip. Replacing a lost passport is similar to applying for a new passport with the addition of a form used to explain the circumstance behind the loss or theft of the passport. The form, called passport application form DS-64, asks questions about the passport itself such as number and expiration date (which most people do not know and leave blank) and then follows up with questions about the last time the passport was seen and what the applicant has done to try to recover the passport. To view complete instructions, visit our Lost or Stolen US Passport Replacement Service page.

Replace US Passports

Although reporting the passport missing is important, it is recommended that applicants take an extra few minutes to look for the passport. Sometimes “stolen” passports end up in the junk drawer in the kitchen or the glove box of your car - At ItsEasy Passport Services, we have heard of missing passports showing up in some very odd places. So although we are here to help replace your stolen US passport when you need us to, take a breath, ask a friend to help, look in the places you're sure it isn't - if you still need us to replace your passport, we'll be here.

Replace Lost/Stolen Passport!

Related Passport Information Pages

Replace Damaged Passport, Passport Name Change, Passport Application, Get Passport in a Hurry, Renew Passport Fast, How To Get a Passport Fast

Sample Requirements For Replace Lost or Stolen Passport

Below is a sample set of requirements for obtaining the Replace Lost or Stolen Passport Service. These requirements are only a SAMPLE. To get the EXACT requirements for your passport needs, please go to our TripBuilder page and enter in your specific information that is your exact situation.

US Replace Lost or Stolen Passport Requirements

Prerequisites for Replace Lost or Stolen Passport

(if the below criteria are not met, please select a different passport service above)

  • Applicant is a US citizen over 18 years old AND;
  • Applicant is unable to locate his or her passport OR;
  • Applicant's passport was stolen.

1.1  Process Overview

An Acceptance Agent is a government employee who will verify the identity of the applicant.

Acceptance Agents are available at most Post Offices and Court Houses.

To locate the Passport Acceptance Agent nearest you, CLICK HERE.

Applicant must indicate that he/she is using a hand carry service to process their new passport application. Acceptance Agent will have the applicant sign the new passport application, seal documents in an envelope and return the sealed envelope to the applicant.

Sealed envelope with new passport application is delivered to ItsEasy for processing.

1.2  Proof of Citizenship

To replace a lost or stolen passport, applicant must bring an original or certified copy of a birth certificate, naturalization papers or old passport.

Birth certificates must show applicant and parent(s) full names - "short form" birth certificates may not be acceptable.

1.3  Proof of Identification

Applicant must have a driver's license or state-issued identification issued more than six months ago to apply for a new passport. Official government or military picture identification is acceptable.

1.4  Passport Photos

Applicant must submit two (2) identical, color, passport style photographs. These may be obtained at many post offices, Kinkos, Mailboxes Etc or similar locations.

1.5  Proof of Travel

Applicant must submit a computer-generated itinerary from a travel agency or online booking tool (such as an e-confirmation) showing departure from the U.S.

Print two copies. Provide one copy to the Acceptance Agent to be included in the sealed envelope and one copy must be included with documents delivered to ItsEasy

If traveling on business and no itinerary is available, a letter on company letterhead indicating dates and purpose of travel MAY suffice. If applicant does not possess proper itinerary, please contact us for options.

1.6  Authorization Letter

Applicant must submit an original "Letter of Authorization" which allows ItsEasy to submit the application to the US State Dept. The link below will provide two copies, one to go inside the sealed envelope and one to go outside the sealed envelope in the package to ItsEasy.

Must be printed SINGLE SIDED.

1.7  Government Fees

The US State Dept charges $170 for expedited passports and $35 for verification of new passport applications by the Acceptance Agent.

Both fees must be paid to the Acceptance Agent onsite. The new passport fee of $170 may be paid by check, cash, money order. If paying by check, starter checks are not acceptable. Indicate the applicants name and DOB in the memo line. The Acceptance Agent fee of $35 may be paid by any payment method.

1.8  Passport Application (DS-11)

Applicant must submit one completed passport application form (DS-11) by following the link below. The US State Dept web site "wizard" will walk you through the application. Hand written applications will not be accepted for expedited services.

After completing passport application online, print by pressing "Create Form" button. Print two (2) completed passport applications. One copy will be included in the sealed envelope by the Acceptance Agent and the second copy (which does not need to be signed) must be included with documents delivered to ItsEasy.

DO NOT SIGN the completed application until instructed to do so by Acceptance Agent.

Note: While completing the application, the wizard will prompt you to select fees, shipping and processing options. Select any options to complete form. No payments will be made and options selected will have no affect on the actual service delivered by ItsEasy. The guide is simply to assist the general public in calculating fees for traditional mail-in applications.

1.9  Missing Passport Explanation Form (DS-64)

Applicant must submit Explanation Form explaining the circumstances regarding the recent loss or theft. Answer the questions clearly and concisely as if speaking directly to a US State Dept. official.

Note: Questions regarding previous passport number, expiration date, etc may be left blank if the information is not available.

1.10  Review Your Documents

Applicant will place the sealed envelope from the Acceptance agent and additional documents listed below in a shipping envelope (if the sealed envelope is too large for the shipping envelope, fold it neatly in half)

1) Envelope sealed by Acceptance Agent containing items above.

Note: Most standard processing passport applications are submitted through the post office. The post office encourages applicants to pay for confirmed shipping which adds between $15 and $25. Since you are using an expediting service, DO NOT PAY THE ADDITIONAL POSTAGE FEES. This will cause delay and possible rejection of your expedited passport application.

2) On the outside of the sealed envelope, applicant must write the following:

Last Name, First Name
Date of Birth
Departure Date
Contact Phone Number

* If there is more than one application in the envelope (for multiple applicants), write out each applicants name and date of birth.

3) Copy of travel itinerary

4) Completed (signed) copy of Letter of Authorization (marked "EXTRA COPY")

5) Completed (unsigned) copy of passport application

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