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ItsEasy Terms & Conditions


General service disclaimer

ItsEasy Passport & Visa Services (ItsEasy) serves as an agent only on behalf of passport and visa applicants. We accept no responsibility for the services of U.S. Passport Services of the U.S. State Department or any Consulate or Embassy regarding the timeliness, issuance or correctness of passports or visas as the issuance or decisions rest exclusively with the government in question. ItsEasy will refund any unused portion of products or services without penalty, however once documents are received and processed, no refunds are available regardless of request outcome. ItsEasy accepts no responsibility for delays, loss of passports or other materials or documents occasioned by any commercial or U.S.P.S. delivery services, Embassy, consulate or US State Department. Damage compensation is not available from ItsEasy.

ItsEasy displays processing times, costs and other fees to the best of its ability. From time to time, governmental agencies, associated third party services and shipping providers may change their fulfillment times or fees and/or ItsEasy may modify pricing based on clients servicing and needs. In most cases, clients will be contacted and informed of fee modifications, however but utilizing ItsEasy’s services client accepts that fees may need to be modified to accommodate requests. Orders placed with unspecified service requests will be left at the sole discretion of ItsEasy to process and charge as needed.

Information provided through this website is provided on an as-is basis and should not be construed as factual or accurate as international polices change frequently.

Terms and conditions

The website contains information about products that may or may not be available in any particular country or region of the world, may be available under different trademarks in different countries and, where applicable, may be approved or cleared by a government regulatory body for sale or use with different indications and restrictions in different countries. However, the website and its contents are designed to comply with U.S. laws and regulations. Although accessible by others, it and its content are intended for access and use by U.S. residents only.

The website may contain from time to time information related to various US passport services and automated features. Such information is not meant to replace personal responsibility for maintaining validity of your personal travel documents. You should not use the information or services contained herein as full protection against unforeseen travel document related issues. This service is provided as as is with no expressed or guaranteed warranties.

Refunds and Order Cancellations

All orders cancelled before Customer Documents & Applications are physically received by ItsEasy are subject to a $25 cancellation fee.

All orders cancelled after Customer Documents & Applications are physically received by ItsEasy are non-refundable.

Passport and/or Visa applications physically or electronically submitted to government agencies are not cancellable.


ItsEasy has taken several steps to safeguard the integrity of its data and prevent unauthorized access to the information it maintains which includes authentication, monitoring, auditing, and encryption. Security measures have been built into the design, implementation and day-to-day practices of the entire operating environment as a part of its continuing commitment to risk management. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, as well as provide reasonable protection of the private information we possess.

The design of the electronic commerce systems supported on the ItsEasy website is such that financial data remains primarily with appropriate financial institutions and customer data is limited access by employees, affiliated businesses, partners, and agents with username, password and PIN login combinations changed at regular intervals.

Data tracking

In assisting travelers, we collect information provided voluntarily by the customer, which we need in order to serve the customer. ItsEasy also utilizes Google PPC Services tracking software.

Use of personal information

ItsEasy may gather information about you through your use of our website and services in three ways. First, we may collect and store some personally identifiable information (such as your first and last name, telephone numbers, physical addresses, and e-mail addresses) that you provide to us for the purposes of facilitating your use of the ItsEasy site and services, handling correspondence with you, and registering your credentials for site access entitlements. Second, we may collect and store information about your visits and interactions with our site in collective or aggregated data that does not identify you specifically, but is automatically received and recorded by us through the use of “cookies.” A cookie is used by our website to communicate state information to and from your browser and the website. The state information can be used for session identification, user preferences, or anything else that can be accomplished through storing text data associated with providing our services. Cookies cannot be programmed, cannot carry viruses, and cannot install malware on your computer. Third, while ItsEasy does not intend to collect personal information beyond the data elements required to process your request, the data being collected could contain personally identifiable information that is sensitive in nature.

We use your site-related information to help maintain accurate accounts, to provide and to change services, to provide accurate billing and shipping, to fulfill your product and service requests, to market services and products, and to ensure that our website is useful to you.

By agreeing to use our services, you acknowledge and accept that we shall be sending you emails and other communications.

Use of non-personal information

Non-Personal Information is information that is not personal, such as questions, comments, ideas and suggestions that you provide, or information that we may collect that is not linked to any Personal Information. Non-Personal Information will be treated as non-confidential, and we may disclose and/or use that information without any obligation whatsoever to you, for any purpose and through any means.

Passport Renewal Reminder websites may use a tracking technology called a “cookie.” A “cookie” is a small text file that a website can place on your computerís hard drive in order, for example, to collect information about your activities on the site or to track your preferences and selections. When you return to the website, information stored in cookies associated with that site will be transmitted back to us. With most Internet browsers, you can erase cookies from your computerís hard drive, block all cookies or even receive a warning before a cookie is placed on your system. Refer to your browser instructions or Help button to learn more about cookies. You should be aware, however, that cookies might be necessary to provide you with certain features (e.g. customized delivery of information) available on Passport Renewal Reminder websites. This information is considered Non-Personal Information.

Passport Renewal Reminder websites may also automatically collect and store web log information relating to your computer and your visit, such as the name of the domain and host from which you access the Internet; the Internet address of the website from which you linked to a Passport Renewal Reminder website; the date and time you accessed a Passport Renewal Reminder website, how long you spent and which pages you visited; your Internet protocol (IP) address; and your computer's operating system and browser software. This information is considered Non-Personal Information.

Passport Renewal Reminder websites may also track your usage of the site through the use of pixel tags (also called clear gif's). The information collected through use of pixel tags is not personally identifiable and is considered Non-Personal Information.


Any outbound links found on or via any child websites associated with or controlled by ItsEasy are provided as a courtesy to the viewer. ItsEasy does not endorse or suggest the use of the information provided outside of the ItsEasy family of websites.


If you feel that this site is not following its stated information policy, you may contact us at the following addresses (postal and/or electronic) or phone number:

ItsEasy Services
ATTN: Web Services
200 Park Ave - Lobby The MetLife Building
New York, NY 10166

Digital millennium copyright act

Pursuant to the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) ("DMCA"), ItsEasy has designated an agent to receive notifications of claimed copyright infringement relating to this Website or any other ItsEasy Property (the "Designated Agent"). All such notifications relating to this Website or any other ItsEasy Property must include the following information:

A. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

B. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

C. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit ItsEasy to locate the material.

D. Information reasonably sufficient to permit ItsEasy to contact the complaining party, such as an address, telephone number, and/or electronic mail address.

E. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

F. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

Claims of infringement which include the above required information must be submitted to ItsEasy designated agent at the following:

ItsEasy Services
200 Park Ave - Lobby
The MetLife Building
New York, NY 10166

Passport renewal reminder

Passport Renewal Reminder (Passport Renewal Reminder) maintains this website (the "website") for your personal entertainment, information, education and communication.

Through your access and use of the website, you accept, without limitation or qualification, the terms and conditions ("Terms and Conditions") set forth below.

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