General Service Disclaimer
ItsEasy Passport & Visa Services (ItsEasy) serves as an agent only
on behalf of passport and visa applicants. We accept no responsibility
for the services of U.S. Passport Services of the U.S. State Department
or any Consulate or Embassy regarding the timeliness, issuance or
correctness of passports or visas as the issuance or decisions rest
exclusively with the government in question. ItsEasy will refund any
unused portion of products or services without penalty, however once
documents are received and processed, no refunds are available
regardless of request outcome. ItsEasy accepts no responsibility for
delays, loss of passports or other materials or documents occasioned by
any commercial or U.S.P.S. delivery services, Embassy, consulate or US
State Department. Damage compensation is not available from ItsEasy.
ItsEasy displays processing times, costs and other fees to the best of
its ability. From time to time, governmental agencies, associated third
party services and shipping providers may change their fulfillment times
or fees and/or ItsEasy may modify pricing based on clients servicing and
needs. In most cases, clients will be contacted and informed of fee
modifications, however but utilizing ItsEasy’s services client accepts
that fees may need to be modified to accommodate requests. Orders placed
with unspecified service requests will be left at the sole discretion of
ItsEasy to process and charge as needed.
Information provided through this website is provided on an as-is basis
and should not be construed as factual or accurate as international
polices change frequently.
Terms and Conditions
The Web site contains information about products that may or may not be
available in any particular country or region of the world, may be
available under different trademarks in different countries and, where
applicable, may be approved or cleared by a government regulatory body
for sale or use with different indications and restrictions in different
countries. However, the Web site and its contents are designed to comply
with U.S. laws and regulations. Although accessible by others, it and
its content are intended for access and use by U.S. residents only.
The Web site may contain from time to time information related to
various US passport services and automated features. Such information is
not meant to replace personal responsibility for maintaining validity of
your personal travel documents. You should not use the information or
services contained herein as full protection against unforeseen travel
document related issues. This service is provided as as is with no
expressed or guaranteed warranties.
All orders cancelled before Customer Documents & Applications are
physically received by ItsEasy are subject to a $25 cancellation fee.
All orders cancelled after Customer Documents & Applications are
physically received by ItsEasy are non-refundable.
Passport & Visa applications physically submitted to government agencies are not cancellable.
Security
ItsEasy has taken several steps to safeguard the integrity of its data
and prevent unauthorized access to the information it maintains which
includes authentication, monitoring, auditing, and encryption. Security
measures have been built into the design, implementation and day-to-day
practices of the entire operating environment as a part of its
continuing commitment to risk management. These measures are designed
and intended to prevent corruption of data, block unknown or
unauthorized access to our systems and information, as well as provide
reasonable protection of the private information we possess.
The design of the electronic commerce systems supported on the ItsEasy
website is such that financial data remains primarily with appropriate
financial institutions and customer data is limited access by employees,
affiliated businesses, partners, and agents with username, password and
PIN login combinations changed at regular intervals.
Data Tracking
In assisting travelers, we collect information provided voluntarily by
the customer, which we need in order to serve the customer. ItsEasy also
utilizes Google PPC Services tracking software.
Use of Personal Information
ItsEasy may gather information about you through your use of our web
site and services in three ways. First, we may collect and store some
personally identifiable information (such as your first and last name,
telephone numbers, physical addresses, and e-mail addresses) that you
provide to us for the purposes of facilitating your use of the ItsEasy
site and services, handling correspondence with you, and registering
your credentials for site access entitlements. Second, we may collect
and store information about your visits and interactions with our site
in collective or aggregated data that does not identify you
specifically, but is automatically received and recorded by us through
the use of “cookies.” A cookie is used by our web site to communicate
state information to and from your browser and the website. The state
information can be used for session identification, user preferences, or
anything else that can be accomplished through storing text data
associated with providing our services. Cookies cannot be programmed,
cannot carry viruses, and cannot install malware on your computer.
Third, while ItsEasy does not intend to collect personal information
beyond the data elements required to process your request, the data
being collected could contain personally identifiable information that
is sensitive in nature.
We use your site-related information to help maintain accurate accounts,
to provide and to change services, to provide accurate billing and
shipping, to fulfill your product and service requests, to market
services and products, and to ensure that our web site is useful to you.
By agreeing to use our services, you acknowledge and accept that we shall be
sending you emails and other communications.
Use of Non-Personal Information
Non-Personal Information is information that is not personal, such as
questions, comments, ideas and suggestions that you provide, or
information that we may collect that is not linked to any Personal
Information. Non-Personal Information will be treated as
non-confidential, and we may disclose and/or use that information
without any obligation whatsoever to you, for any purpose and through
any means.
Passport Renewal Reminder web sites may use a tracking technology called
a “cookie.” A “cookie” is a small text file that a web site can place on
your computerĂs hard drive in order, for example, to collect information
about your activities on the site or to track your preferences and
selections. When you return to the web site, information stored in
cookies associated with that site will be transmitted back to us. With
most Internet browsers, you can erase cookies from your computerĂs hard
drive, block all cookies or even receive a warning before a cookie is
placed on your system. Refer to your browser instructions or Help button
to learn more about cookies. You should be aware, however, that cookies
might be necessary to provide you with certain features (e.g. customized
delivery of information) available on Passport Renewal Reminder web
sites. This information is considered Non-Personal Information.
Passport Renewal Reminder web sites may also automatically collect and
store web log information relating to your computer and your visit, such
as the name of the domain and host from which you access the Internet;
the Internet address of the web site from which you linked to a Passport
Renewal Reminder web site; the date and time you accessed a Passport
Renewal Reminder web site, how long you spent and which pages you
visited; your Internet protocol (IP) address; and your computer's
operating system and browser software. This information is considered
Non-Personal Information.
Passport Renewal Reminder web sites may also track your usage of the
site through the use of pixel tags (also called clear gif's). The
information collected through use of pixel tags is not personally
identifiable and is considered Non-Personal Information.
Affiliations
Any outbound links found on www.ItsEasy.com or via any child web sites
associated with or controlled by ItsEasy are provided as a courtesy to
the viewer. ItsEasy does not endorse or suggest the use of the
information provided outside of the ItsEasy family of web sites.
Recourse
If you feel that this site is not following its stated information
policy, you may contact us at the following addresses (postal and/or
electronic) or phone number:
ItsEasy Services
ATTN: Web Services
200 Park Ave - Lobby
The MetLife Building
New York, NY 10166
Digital Millennium Copyright Act
Pursuant to the Digital Millennium Copyright Act, Title 17, United
States Code, Section 512(c)(2) ("DMCA"), ItsEasy has designated an agent
to receive notifications of claimed copyright infringement relating to
this Website or any other ItsEasy Property (the "Designated Agent"). All
such notifications relating to this Website or any other ItsEasy
Property must include the following information:
A. A physical or electronic signature of a person authorized to act on
behalf of the owner of an exclusive right that is allegedly infringed.
B. Identification of the copyrighted work claimed to have been
infringed, or, if multiple copyrighted works at a single online site are
covered by a single notification, a representative list of such works at
that site.
C. Identification of the material that is claimed to be infringing or to
be the subject of infringing activity and that is to be removed or
access to which is to be disabled, and information reasonably sufficient
to permit ItsEasy to locate the material.
D. Information reasonably sufficient to permit ItsEasy to contact the
complaining party, such as an address, telephone number, and/or
electronic mail address.
E. A statement that the complaining party has a good faith belief that
use of the material in the manner complained of is not authorized by the
copyright owner, its agent, or the law.
F. A statement that the information in the notification is accurate, and
under penalty of perjury, that the complaining party is authorized to
act on behalf of the owner of an exclusive right that is allegedly
infringed.
Claims of infringement which include the above required information must
be submitted to ItsEasy designated agent at the following:
ItsEasy Services
ATTN: DMCA Agent
200 Park Ave - Lobby
The MetLife Building
New York, NY 10166
Passport Renewal Reminder
Passport Renewal Reminder (Passport Renewal Reminder) maintains this
web site (the "Web Site") for your personal entertainment, information,
education and communication.
Through your access and use of the Web site, you accept, without
limitation or qualification, the terms and conditions ("Terms and
Conditions") set forth below.
Privacy Statement
ItsEasy complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. To learn more about the Privacy Shield program, and to view our certification, please visit
https://www.privacyshield.gov.
Purpose
The information that we obtain is necessary for us to provide services. To update any personal information or to change any marketing preferences, clients/users may contact us at legal@itseasy.com.
We use site-related information to help maintain accurate accounts, to provide and to change services, to provide accurate billing and shipping, to fulfill product and service requests, to market services and products, and to ensure that our web site is useful.


Data Categories

Use of Personal Information ItsEasy may gather information about users/clients through use of our web site and services in three ways. First, we may collect and store some personal information (such as first and last name, telephone numbers, physical addresses, and e-mail addresses) that user/client provides for the purposes of facilitating the use of the ItsEasy site and services, handling correspondence, and registering credentials for site access entitlements. Second, we may collect and store information about visits and interactions with our site in collective or aggregated data that does not identify client/user specifically, but is automatically received and recorded by us through the use of "cookies". A cookie is used by our web site to communicate state information to and from client/users browser and the website. The state information can be used for session identification, user preferences, or anything else that can be accomplished through storing text data associated with providing our services. Cookies cannot be programmed, cannot carry viruses, and cannot install malware on computers. Third, while ItsEasy does not intend to collect personal information beyond the data elements required to process a request, the data being collected could contain personally identifiable information that is sensitive in nature. The security of that data is warranted by ItsEasy and is verified annually through both internal and external audit activities.
Access and Review

If you are a U.S., EU or Swiss Person about whom we hold U.S., EU or Swiss Data, you have a right to request access to, and the opportunity to update, correct or delete, such U.S., EU or Swiss Data. To submit such requests or raise any other questions, please contact us using the contact information below.
Disclosure

As a general rule, ItsEasy will not sell, trade, or disclose to third parties personal information gathered online about client/user. The only exceptions to this rule are: (i) when we work with affiliated businesses, partners, or agents, including but not limited to, domestic and foreign governments, their personnel, agents and contractors, to perform services for client on our behalf or (ii) as may be required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to client or others. In the case of (i) above, we require the relevant businesses, partners, or agents to adhere to our policies regarding the use and protection of client's personal information.
Dispute Resolution
In compliance with the US-EU and Swiss-US Privacy Shield Principles, ItsEasy commits to resolve complaints about privacy and our collection or use of personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact ItsEasy at:
Legal Department
ItsEasy Passport & Visa


200 Park Ave - Lobby
The MetLife Building
New York, NY 10166
1-866-487-3279
legal@itseasy.com
