ItsEasy For Bend, Oregon

It was so easy to work with you and we received the passport very quickly. Will recommend to all friends!

You are LIFESAVERS! Thank you so much for all your help! The team pulled a rabbit out of the hat and was able to get us all set for a rush passport. Thank you to Chris and the concierge team in NY for all their help!!!

Smooth transaction, great staff who helped me through the process seamlessly. Thank you David!

Could not have been happier with the service I received from ItsEasy passport. I was one week shy of missing the deadline for renewing my passport and ItsEasy passport saw I could make the deadline and avoid having to create a brand new application. They emailed me the entire time so I knew exactly where I was in the process. This is the 2nd time I have used them and the 2nd time their service was stellar; my neighbor also uses them. Keep up the good work! Cat

ItsEasy was able to obtain our visas to China, which we would have been unable to do on our own. They answered all my questions and gave helpful advice about how to fill out the application. We really appreciated that our application was reviewed and pre approved before we submitted it. I would give them 5 stars except for the following issues. The email we received once our order had begun was sent to multiple people, and some of the information did not apply to us. For instance, it said to “fill in current employer since you still work there”, but my husband and I are both retired. That was very confusing. There were other comments that did not apply to us. I emailed our contact and pointed this out, and asked her to resend the information that applied specifically to us. She did, but all our emails continued to have the other names and addresses on there. Not very confidential either. Although we received instructions for how to complete the application, not everything was explained. For instance, it did not state that if your parents are deceased, mark N/A on that section. The employment section was also confusing since we are retired. I called one time with questions, and the woman was very cordial and very helpful. I’m sorry I don’t recall her name. My other major concern is that when sending our passports back, ItsEasy should require a signature for the FedEx delivery. Our passports were delivered to a neighbor’s house, and left on their doorstep. It took me awhile to track it down, and caused considerable angst.

Awesome customer service. Professional.

This company does EXACTLY what they advertise. Very fast for me when I was very nervous about my VISA. Thank you for making my last minute travel opportunity a reality.

Wow. I seriously can't believe it. ItsEasy was able to get me a passport in 2 days. Seriously awesome work. Everyone there was super helpful - I also enjoyed the fact that everytime I called, I got a real person on the phone. No pushing numbers and no sitting on hold. Thank you guys for getting it done and helping me step by step! Now if you don't mind, I'm going to end this review... I am officially on vacation thanks to you guys!

Thank you It's Easy. We needed an expediter to obtain visas to China in a short period of time. I had to call several times with questions and was always able to talk to a real person with very little wait. After I sent in my passports, they kept me updated on line and returned the passports with the Visas 4 days later as promised. It really was easy.

I was so impressed with this company. From how simple it was to use the application, to the step-by-step process clearly explained and my expedited passport arriving in less than 2 1/2 weeks I couldn’t have asked for more. The customer service was exceptional too. I always got answers to my questions within 12 hours, and they were more than patient. The only thing that was a little bit tricky ) what is the camera for the passport picture didn’t always a line up with my face when I tried to take the picture. So we had to do that twice. But again I was walked through the process, and we got it figured out. I do a lot of international business. I will be recommending these folks to my colleagues, my clients and my friends and family. If you are stressed about trying to figure out how to get a passport I highly recommend “ ItsEasy.” I’ll never worry again.