Catonsville, Maryland Passport & Travel Visa Services

While I'm happy that my visa arrived in time, I feel like I'm not sure what my money really went towards. I was required to pay an extra $45 for the document pre-check service when really all I did was submit my application and hear nothing back. The document pre-check felt inefficient, unsure, and made me question the validity of the site a couple times (Why are they asking me for my password?) If I hadn't already used them for a previous visa, I would have gone to a different site immediately. I had to reach out to ItsEasy multiple times for guidance on next steps, and while they were helpful each time, I feel like what they told me to do should have been explained from the beginning. IE-submit paperwork, visa is okay to send now because received the paper, etc. Overall a very disappointing experience!

Used this service twice for my boss's business visa. Not only are they quick and efficient there customer service is beyond helpful. I would call probably 2-5 times while filling out his visa to ask a question (as these applications are very specific) and every customer service representative were super knowledgeable, they never had to say hold on let me check, they knew every answer right away. Were happy to help and even offered to walk me through some things. Also, for me at least, one of their offices is located in Grand Central, a five minute walk from me. I will definitely have to use them soon again in the future as my boss's international travel is increasing -- I am not sure how I found itseasy but I am so happy I did!

Had to get visas to the Bahamas for my family and was a bit anxious to send passports out of state to an online business. But found there was a Boston branch nearby where I lived and decided to go in person instead. Michelle checked over all the forms necessary first and sent everything out for me. I had no problems and received all the passports back in 2 weeks and was very happy with the experience!

Great job. The passport was delivered in time without any hassles. Keep up the good work.

I was thrilled with the great service and the timely receipt of my passport. Thank you!!

This is by far the best passport company in the US. I filed a simple passport renewal using routine processing. I had plenty of time. After my passport was late, I called the company's call center to ask for help. On a holiday weekend, the owner called me about my passport. Based on his 40-years of experience, he told me that passport processing was suspended even though the the State Department website said it was still in processing. He was right. The passport examiner called me after filing a complaint to say it was suspended but could not tell me why. With State, they call you. You do not call them. The owner walked me through the steps (file a congressional with my senators) to take to fight the State Department. He kept up with me through the entire process until resolved. If not for the owner, I may still be waiting. I got this service for $29.00. You do not see this level of service anymore. Advice: Even if you have plenty of time, use the expedited service. The US Congress has passed several laws in the past 3 years that expands the authority of other agencies to suspend passport processing. Although State may promise you a passport in 6-8 weeks, you will need the additional time to argue with State/Other agencies to correct a simple identity mistake.

I would like to give a compliment to your staff members, Carlson, Lainie, and Tanya. They were so patient and understanding during the process of my visa circumstances, I am not so tech savvy, but Tanya contacted me and explained what I needed to do to expedite my process. Carlson and Lainie was so understanding and patience, they were Awesome. I will be using your company services again, do to their kindness to me, they are Wonderful!

Fantastic service. Visas for China completed in one week. Went to Boston office with all our paper work. Visa forms checked for accuracy, pictures taken all in 30 min. You will not be disappointed with this company

We were given 3 visa services for a wedding in Tanzania. We chose the least expensive knowing we were giving ourselves plenty of time, no need to pay extra for expediting. I called at least 3 times with questions and always received a courteous, professional response. We were told the process might take longer than the 18 days due to a holiday weekend. From the time we put our materials together to getting our passports with visa back in our hands it took a total of 12 days!! Couldn't have asked for a better experience. Thank You!

This company does EXACTLY what they advertise. Very fast for me when I was very nervous about my VISA. Thank you for making my last minute travel opportunity a reality.