Ceres, California Passport & Travel Visa Services

It was a great experience. Their customer service was exceptional.

Very good, form info wasn't sure if I could compete info and submit payment and docs a the same time?

very simple process, explained very well, and kept the customer in mind the entire time.

Totally delivered as promised.

Good news: I received the Visa in a timely manner. Concern: We found out about necessary information after submitting the application despite having multiple conversations and explanations prior to submitting the application. One or two of the critical information did not come up until another person at ItsEasy reviewed the application. That should not be the case. It could've delayed the submission enough to having to withdraw the application.

Very Impressed, This was my first time getting a passport. I called probably 5 times due to my lack of knowledge... The people I talked to you were very polite and extremely helpful. Thanks to their help, Ill be joining my friends in mexico! Usted me puede encontrar en una playa soleada venir sábado

Terrific service. Being unfamiliar with the process and needing a Chinese visa in a hurry, I opted for the concierge service and I'm really glad I did. Chelsea patiently answered all of my questions, made sure I provided the right paperwork, kept me informed at every step and I received my visa promptly. When I renew my passport next year, you can bet that I will using itseasy.com again and I'll be requesting Chelsea for concierge service. Thank you so much!

Great fast service! A lot of the "fast" depends on how busy the Embassy is for China Visa's, but it was turned in about a week for us. Website provides good info and I called verifying a few extra details and they were very helpful. They did suggest making sure each name was on the hotel or stay paperwork. This proved to be very difficult for our hotel to provide (SPG), so we switched to Marriott and they made it work (but it was difficult, they had to add each named as the primary, email it to me and then cancel it and add the next one...and put the reservation back to the real primary name at the end). I don't know if this makes a difference, but it worked for us. I would absolutely recommend this service!

Very quick service. Really happy, only 4 days for China visa as promised. Will use them again.

This company was easier to deal with and more accessible than any other visa processing company I have used. The live support actually works - there was an actual live person on hand every time I called who was extremely responsive and helpful. Most importantly - got my visa in time for my travel date, when other visa companies told me it wouldn't be possible. All done by mail. Will definately be a repeat customer!