Charleston, South Carolina Passport & Travel Visa Services

Always efficient and helpful! Concierge service is absolutely worth the extra charge!

Never an issue.

It is always a pleasure working with the ItsEasy team.

Although I was very skeptical about using this company after reading previous reviews, I am very happy to report that this whole transaction was as close to perfect as they advertise, as it could have been. From the time I sent off my passports with all supporting docs that are required until I got my visa stamped passports returned, was less than 3 weeks. Actually, just a little over 2. I would use thier services again. I would rate my experience with them a 10, with 20 bring highest rating.

Excellent service - quick and easy!

This is by far the best passport company in the US. I filed a simple passport renewal using routine processing. I had plenty of time. After my passport was late, I called the company's call center to ask for help. On a holiday weekend, the owner called me about my passport. Based on his 40-years of experience, he told me that passport processing was suspended even though the the State Department website said it was still in processing. He was right. The passport examiner called me after filing a complaint to say it was suspended but could not tell me why. With State, they call you. You do not call them. The owner walked me through the steps (file a congressional with my senators) to take to fight the State Department. He kept up with me through the entire process until resolved. If not for the owner, I may still be waiting. I got this service for $29.00. You do not see this level of service anymore. Advice: Even if you have plenty of time, use the expedited service. The US Congress has passed several laws in the past 3 years that expands the authority of other agencies to suspend passport processing. Although State may promise you a passport in 6-8 weeks, you will need the additional time to argue with State/Other agencies to correct a simple identity mistake.

Excellent handling. Great to have operator around the clock to review with.China Tourist Visa in 9 days. Very pleased with the entire transaction.

ItsEasy was very simple to use and they are more than willing to help if you have questions or concerns.

Perfect experience! Received my renewed passport two days earlier than expected! Especially loved the ability to take and upload a passport photo from my phone. Highly recommended!

I rarely leave reviews for services but I was so impressed with this one I felt compelled too. My parents paid twice as much as I did for a similar service which makes me feel even better about it. I only had to call them once because their postage was saying to send documentation to LA instead of Houston. Ends up Houston is backed up because of hurricane so they have special permission to use LA office. They sent emails to always keep me informed of progress and it was super fast. I think I had my passport with Chinese visa back in a little over 2 weeks. I literally told my wife without thinking WELL THAT WAS EASY. Guess that's how they got there name.