Charlotte, North Carolina Passport & Travel Visa Services

Were very helpful in assisting me secure an "e-Visa" for my boss's upcoming trip to Brazil.

Excellent

You guys are great!

These guys are rockstars, turned around a request for a visa in record time. And Karl, was such a champ and really helpful and available. Highly recommend these guys!

The service is fast, friendly and thorough!!

LIFE SAVERS! I needed additional Visa pages added to my passport 28 hours before I was to leave on my trip - literally would not have been able to get back to the US without them. They were extremely friendly, helpful and professional - made me relax in what was a very panicked, last minute situation. I would recommend them for any of your needs - was just so EASY. Thank You!

NO -- It's not easy!! I am referring to getting a visa to visit Japan for my wife who, not having a US passport, did need a visa. I lived in Japan and know how easily they get hung up on details. But Michael Bayless did a fantastic job in making it seem easy, even though it wasn't. He communicated promptly on every issue that we encountered and helped us through the entire process. We cannot recommend his service more highly. Thank you, Michael!

This is by far the best passport company in the US. I filed a simple passport renewal using routine processing. I had plenty of time. After my passport was late, I called the company's call center to ask for help. On a holiday weekend, the owner called me about my passport. Based on his 40-years of experience, he told me that passport processing was suspended even though the the State Department website said it was still in processing. He was right. The passport examiner called me after filing a complaint to say it was suspended but could not tell me why. With State, they call you. You do not call them. The owner walked me through the steps (file a congressional with my senators) to take to fight the State Department. He kept up with me through the entire process until resolved. If not for the owner, I may still be waiting. I got this service for $29.00. You do not see this level of service anymore. Advice: Even if you have plenty of time, use the expedited service. The US Congress has passed several laws in the past 3 years that expands the authority of other agencies to suspend passport processing. Although State may promise you a passport in 6-8 weeks, you will need the additional time to argue with State/Other agencies to correct a simple identity mistake.

Very quick service. Really happy, only 4 days for China visa as promised. Will use them again.

I was not so impressed with the service I had received from Itseasy back in December. After several emails back and forth my situation still had not been satisfactorily resolved until David the CEO called me. David understands the importance of making it right when a mistake is made and wants all his customers to be Happy. Working in the customer service industry for almost 29 years you don't see this everyday and is refreshing.