Cleveland, Ohio Passport & Travel Visa Services

ItsEasy is amazing! I received my visa two weeks earlier than I had scheduled for! Very easy to use, very friendly and knowledgeable professionals who made the process very clear and simple.

While I'm happy that my visa arrived in time, I feel like I'm not sure what my money really went towards. I was required to pay an extra $45 for the document pre-check service when really all I did was submit my application and hear nothing back. The document pre-check felt inefficient, unsure, and made me question the validity of the site a couple times (Why are they asking me for my password?) If I hadn't already used them for a previous visa, I would have gone to a different site immediately. I had to reach out to ItsEasy multiple times for guidance on next steps, and while they were helpful each time, I feel like what they told me to do should have been explained from the beginning. IE-submit paperwork, visa is okay to send now because received the paper, etc. Overall a very disappointing experience!

Were very helpful in assisting me secure an "e-Visa" for my boss's upcoming trip to Brazil.

The process was easy, concierge service was well worth the money. I highly recommend ItsEasy for anyone’s passport and Visa needs.

They ladies were very help. Would recommend to everyone

Fast, easy and affordable. Did a perfect job for my Visa and the mailing/application process was streamlined and simple. Visa was back to me within a week and perfect. Great work.

My sisters and I "planned" a last minute trip to family homeland of Guyana. Unfortunately I didn't have a passport. Upon searching various rush passport services online and checking with the BBB I came upon itseasy.com. From my 1st phone call to ItsEasy my mind was put at ease. Every operator was patient and kind, even when I called at 4am! I was told EXACTLY what I had to do and received my passport 4 days later! Just got back from my trip and had a wonderful time. Thank you ItsEasy!!

I tried to apply for Brazilian Visas on my own. The process was extremely difficult. I decided to use Its Easy instead. I started the process on September 21 and received my Visa on October 6. The Its Easy personnel were very helpful in answering my questions and successfully processing my paperwork. The additional cost was well worth it for the peace of mind and prompt service.

I was not so impressed with the service I had received from Itseasy back in December. After several emails back and forth my situation still had not been satisfactorily resolved until David the CEO called me. David understands the importance of making it right when a mistake is made and wants all his customers to be Happy. Working in the customer service industry for almost 29 years you don't see this everyday and is refreshing.

I don't normally post reviews for on-line services, as they tend to be OK but not great. ItsEasy Passport and Visa is a real gem, and appropriatly named! They provided on-line access to the China visa application to be completed, along with a guide to filling it out properly; fees were clear and accurate; the email-based tracking system was timely and accurate; 24/7 customer call-in service was there if/when you needed it--and they provided excellent real-time information. The visa showed up as-promised, in fact, a week early. This service takes the worry out of getting visas issued and delivered without a hitch--just what this client bargained for! Highly recommended!