ItsEasy For East Hartford, Connecticut

Document review and preparation by Cyrilla Bowen was 1st class. She is very patient and helpful. The grand central office staff is fine, but could be friendlier. And nobody notified us when passport card arrived, we had to call and find out.

Helpful and efficient

I just want to say that this is probably my 4th time using ItsEasy. Prior to that I used them for 4 years as a travel agent. Their services are IMPECCABLE. I needed an expedited passport in 7 days. The delivery date was one day before the date I had to leave for an overseas trip, so I was very anxious about any potential issues arising. There ended up being an issue where the State Dept asked for a letter explaining why my passport was wet (which it wasn’t!). Cyrilla (the agent I always work with) and David (the owner of ItsEasy) upgraded my service at no additional cost, and sent a letter to them. They told me exactly how to solve the issue! On top of that, they asked one of their employees to escorted me to USPS to have my documents sealed. AND ON TOP OF THAT, David even had USPS deliver the passport to my dad’s office at no additional cost. At this point, everyone that works there is family. I will visit them every time I’m in NYC. I highly recommend them. They do not overcharge like other companies they have consistently kept their pricing the same for 11 years. I am in awe! Impeccable service!! Thank you so much!

Treated royally.

Great service I like the fact that you have customer service on phone available 24/7

Its Easy was great. They promised 48 hours to replace a stolen passport, and they delivered in 25 hours. Unbelievable. Rickey was on top of the whole process, and office provided regular updates. I could not be happier with the Team at Its Easy. They work in a high pressure environment, but they were always cheerful and helpful. Thanks for your good work.

It’s not often I write a review, however I had to about It’s Easy & Visa Services. I had a FANTASTIC experience here at It’s Easy! The service was incredible. The people were wonderful! They helped me get my new passport in six hours! INCREDIBLE! I would recommend this company to anyone requiring passport/visa needs!

This company does EXACTLY what they advertise. Very fast for me when I was very nervous about my VISA. Thank you for making my last minute travel opportunity a reality.

You guys rock.

LIFE SAVERS! I needed additional Visa pages added to my passport 28 hours before I was to leave on my trip - literally would not have been able to get back to the US without them. They were extremely friendly, helpful and professional - made me relax in what was a very panicked, last minute situation. I would recommend them for any of your needs - was just so EASY. Thank You!