Egypt Lake-Leto, Florida Passport & Travel Visa Services

On time as planned.

The team did everything to return the visa on time. The callcenter staff could be more polite.

The staff was extremely helpful and insightful in completing a double visa application, and an unexpected passport renewal. The members of the team were helpful over the phone when unanticipated concerns arose, and helped us choose the best option to ensure our passports were returned correct, and on-time for our trip. In terms of ease of use, clarity, and responsiveness of the staff, I give 5/5 stars. In terms of pricing, the services are costly (although on-par with other online agent services). We did have an unexpected passport renewal come up during our visa application , and the expedited service is $299, yikes. The time crunch gave us no choice but to pursue that option (our fault, not Itseasy's) - but that is a significant amount of money to renew a passport. -- If you plan your services ahead of time and allow for a buffer period and choose the non-expedited options, then It'seasy is a great service to use.

from start to finish your staff was wonderful! My issues were with the Nigerian Embassy's site only. I'd recommend and use you your service every time I need a visa! Thank you!!!!

Super easy and efficient! Thank you!

I loved the service! I was extremely close to not being able to go because I started the Visa process really close to my scheduled flight, but my agent helped me throughout the entire process.

My experience with iteasy was overall not good. There are several reasons: 1- I paid for a Passport card with my original order the last week in September. I still have not received it as of Nov 12th. 2- Their phone support gave me bad information which lead to a week delay & much back & forth & additional FedX costs in getting my passport. 3- Their support gave me a hard time recovering SOME of my extra costs due to their errors, but eventually refunded a portion of my added costs. The good news is that I DID get my passport in time to take my trip despite these difficulties.

This is by far the best passport company in the US. I filed a simple passport renewal using routine processing. I had plenty of time. After my passport was late, I called the company's call center to ask for help. On a holiday weekend, the owner called me about my passport. Based on his 40-years of experience, he told me that passport processing was suspended even though the the State Department website said it was still in processing. He was right. The passport examiner called me after filing a complaint to say it was suspended but could not tell me why. With State, they call you. You do not call them. The owner walked me through the steps (file a congressional with my senators) to take to fight the State Department. He kept up with me through the entire process until resolved. If not for the owner, I may still be waiting. I got this service for $29.00. You do not see this level of service anymore. Advice: Even if you have plenty of time, use the expedited service. The US Congress has passed several laws in the past 3 years that expands the authority of other agencies to suspend passport processing. Although State may promise you a passport in 6-8 weeks, you will need the additional time to argue with State/Other agencies to correct a simple identity mistake.

I haven't even used this service yet, but with one phone call with Jennifer in the Denver office and all my worries have evaporated. I read the reviews before calling and was a little skeptical... but here I am writing one 15 minutes later. The service is phenomenal and I cannot wait to use you guys in a few weeks. Thank you so much.

ItsEasy made the process of obtaining my Chinese visa completely painless and free of stress. The customer service, whether via phone or email, were very quick to respond and very polite. Also it only took about seven days to process! Thank you guys