ItsEasy For Elyria, Ohio

I must have misunderstood online instructions with application. I missed the part for completing the DS82 for when I submitted the original application. Talked to somebody at ItsEasy and he sent me an separate url to get the form an I completed it all in ink and sent back to ItsEasy. So the process took longer than I expected due to my error. I wasn’t traveling anytime soon, so time was on my side. Thanks for the service.

Agent Jerome didn’t seem to know to much about his company, I was told explicitly that in order to get both card and book I would need to go to the post office, I was later told by higher ups that this was erroneous. But as for renewal of the book, that eventually occurred despite the set back. I would recommend, just be sure to check with higher ups if you want both book and card.

Great service, on time.

Agents knew what they were doing

You provided an excellent service. I will certainly recommend ItsEasy to any one that needs a Visa or to renew the passport. My wife will be next to renew her passport around October this year. Nicely done.

I used the Boston branch of It's Easy to get a tourist visa for China and was *very* impressed. This was the first time I ever used a visa/passport expeditor and I shopped around first to check out a couple of other competing agencies in downtown Boston. I went with It's Easy because their staff were, by far, the most professional that I encountered. I felt completely comfortable handing over my passport to them-- and their service even got my passport back a bit early. Will definitely use them again.

I was so impressed with this company. From how simple it was to use the application, to the step-by-step process clearly explained and my expedited passport arriving in less than 2 1/2 weeks I couldn’t have asked for more. The customer service was exceptional too. I always got answers to my questions within 12 hours, and they were more than patient. The only thing that was a little bit tricky ) what is the camera for the passport picture didn’t always a line up with my face when I tried to take the picture. So we had to do that twice. But again I was walked through the process, and we got it figured out. I do a lot of international business. I will be recommending these folks to my colleagues, my clients and my friends and family. If you are stressed about trying to figure out how to get a passport I highly recommend “ ItsEasy.” I’ll never worry again.

Its Easy was great. They promised 48 hours to replace a stolen passport, and they delivered in 25 hours. Unbelievable. Rickey was on top of the whole process, and office provided regular updates. I could not be happier with the Team at Its Easy. They work in a high pressure environment, but they were always cheerful and helpful. Thanks for your good work.

This company was excellent to work with! It all started on a Sunday morning with a nice lady helping me through the easy steps. I got everything in the mail Monday a.m. and had my passport by Thursday a.m. I couldn't be happier. Excellent customer service and great auto-emails keeping you informed of your order. Thanks so much for everything!

It's not often I write a review, however I had to about It's Easy & Visa Services. I had a FANTASTIC experience here at It's Easy! The service was incredible. The people were wonderful! They helped me get my new passport in six hours! INCREDIBLE! I would recommend this company to anyone requiring passport/visa needs!