ItsEasy For Federal Way, Washington

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Perfect reliable

I’m writing to express my disappointment with my recent experience using It’s Easy Passport Service. I chose to use your app to renew my passport, primarily because it allowed me to take my photo directly from my phone and generate the necessary forms. However, the overall process was frustrating and did not meet expectations. After submitting my application using the forms and label generated by your app, my documents sat with It’s Easy for approximately three weeks without any action. I was then contacted and informed that I had submitted the wrong form—despite using the “renew passport” option within your app, which generated those forms. At that point, I was told that if I needed my passport by April 1st, I would need to pay an additional $80 expedite fee. Given that the delay was caused by the lack of processing and the incorrect form generated by your app, I believe this fee was unjustified. I paid the additional fee; however, my passport still arrived six days later than the promised date. Based on this experience, I cannot recommend or use It’s Easy Passport Service in the future. I am requesting a refund of the $80 expedite fee, as the delay and additional cost were not due to any error on my part. Please let me know how you plan to resolve this issue. Sincerely, Tim Wylie

It’s Easy lived up to its name for me — and then some. I needed a passport renewed for an upcoming trip. They got the renewed passport delivered to me in under two weeks — a real lifesaver. During the whole process, It’s Easy communicated with me effectively — updating me about the status of my order at each stage. From beginning to end, It’s Easy staff were thoroughly professional and helpful. I recommend It’s Easy to all of my clients — for good reason.

So easy and efficient! I even took my own photo and uploaded it online in the comfort of my home, saving me a trip and the extra expense of getting a passport photo made. Plus they kept me informed every step of the process - how refreshing. I always new the status of my application, even when my new passport was on its way. I definitely recommend this company!

Its Easy was great. They promised 48 hours to replace a stolen passport, and they delivered in 25 hours. Unbelievable. Rickey was on top of the whole process, and office provided regular updates. I could not be happier with the Team at Its Easy. They work in a high pressure environment, but they were always cheerful and helpful. Thanks for your good work.

I was so impressed with this company. From how simple it was to use the application, to the step-by-step process clearly explained and my expedited passport arriving in less than 2 1/2 weeks I couldn’t have asked for more. The customer service was exceptional too. I always got answers to my questions within 12 hours, and they were more than patient. The only thing that was a little bit tricky ) what is the camera for the passport picture didn’t always a line up with my face when I tried to take the picture. So we had to do that twice. But again I was walked through the process, and we got it figured out. I do a lot of international business. I will be recommending these folks to my colleagues, my clients and my friends and family. If you are stressed about trying to figure out how to get a passport I highly recommend “ ItsEasy.” I’ll never worry again.

I don't often take time to write these things. But these guys have blown me away. I've used them twice recently for Brazilian visas for people in my office. The turnaround (from California to N.Y.) has been 6 business days (from FedEx ship to FedEx receipt). This service saves me an incredible amount of time & makes it as easy as possible with the way they streamline the process. It is worth every penny. I had to call them in N.Y. because of an error I realized I had made, and they couldn't have been more helpful in correcting it for me. They are an invaluable service that delivers better than it promises.

Wow. I seriously can’t believe it. ItsEasy was able to get me a passport in 2 days. Seriously awesome work. Everyone there was super helpful - I also enjoyed the fact that everytime I called, I got a real person on the phone. No pushing numbers and no sitting on hold. Thank you guys for getting it done and helping me step by step! Now if you don’t mind, I’m going to end this review... I am officially on vacation thanks to you guys!

These guys are AMAZING. I thought I had ruined christmas when I accident destroyed my passport the night before my flight to Brussels! CALL THEM OR VISIT RIGHT AWAY, they will totally calm you down and restore your sanity. Make sure you listen to their instructions VERY carefully. It is important to follow them exactly as they say. Do it, give them a couple hundred bucks and you are back in action baby!! [Heck] yeah these guys are THE BOMB!!