ItsEasy For Gary, Indiana

David and his team was very responsive. Realized less than a week before my trip that my passport was expiring in 2 days and I had a renewed passport back in plenty of time. Kept my stress at a minimum

Excellent

Excellent

Perfection, and that is rare these days. What made this work perfectly I believe is the hard-to-achieve balance of personal attention and expertise backed up through experience, and superbly reliable technology. A combination that wins business and loyalty, well deserved. Thank you.

My experience with obtaining a renewal of an expired passport on short notice was excellent, but very incomplete. Questions were answered, the process was easy, and the passport arrived when promised. By incomplete, however, I mean that I provided my itinerary to the staff member who helped me, confirming that my first destination (very soon after the expedited application) was to London, yet I was unable to check-in for my flight 24 hours in advance because the UK had no record of my planned entry. Only through my own research 18 hours before my flight did I learn that I needed an Electronic Travel Authorization (ETA). I called the hot-line and was able to secure the same before my flight, but at a premium expense because of the timing and with more than a full measure of stress. I absolutely would have expected to be informed of the need for an ETA to go to my intended jurisdiction, as the passport alone was insufficient for me to go where I had indicated I was going. So, I was very pleased and then very disappointed.

These people are what they claim to be. I know you're skeptical whether or not they can deliver. Let me assure you, they can! Everyone I spoke to throughout the whole process was helpful, polite, and very professional. All I had to do was gather the documents I needed and send it all in. Long story short: I'm headed to Brazil next week, and I previously thought I wouldn't be able to get my visa in time. Thanks so much!

I was so impressed with this company. From how simple it was to use the application, to the step-by-step process clearly explained and my expedited passport arriving in less than 2 1/2 weeks I couldn’t have asked for more. The customer service was exceptional too. I always got answers to my questions within 12 hours, and they were more than patient. The only thing that was a little bit tricky ) what is the camera for the passport picture didn’t always a line up with my face when I tried to take the picture. So we had to do that twice. But again I was walked through the process, and we got it figured out. I do a lot of international business. I will be recommending these folks to my colleagues, my clients and my friends and family. If you are stressed about trying to figure out how to get a passport I highly recommend “ ItsEasy.” I’ll never worry again.

Its Easy was great. They promised 48 hours to replace a stolen passport, and they delivered in 25 hours. Unbelievable. Rickey was on top of the whole process, and office provided regular updates. I could not be happier with the Team at Its Easy. They work in a high pressure environment, but they were always cheerful and helpful. Thanks for your good work.

This place is as good as it gets. I have been using [another company] for years and dealt with horrible, rude, crooks. Its Easy prides themselves on fixing the impossible and does it with a smile! Amazing customer service! I will never use a different company again.

Wow. I seriously can’t believe it. ItsEasy was able to get me a passport in 2 days. Seriously awesome work. Everyone there was super helpful - I also enjoyed the fact that everytime I called, I got a real person on the phone. No pushing numbers and no sitting on hold. Thank you guys for getting it done and helping me step by step! Now if you don’t mind, I’m going to end this review... I am officially on vacation thanks to you guys!