Gilbert, Arizona Passport & Travel Visa Services

Amazing service, very diligent agency that gets the job done !

I found the directions and the process accurate and simple. Thanks for the help. Everyone stayed in touch and let me know what was happening , so no wondering about where my passport or visa were. Thanks, will do it again if needed.

I booked a trip to China and then figured out I needed a Visa, which is quite complicated compared to most countries. After looking up the requirements it seemed like going to the consulate, while doable, was going to be too much of a hassle as I'd likely have to take off two days of work. I looked at reviews for multiple services and decided on ItsEasy given the generally positive reviews and lower end for prices. Overall, I was very happy with the outcome as I received my passport and visa back in exactly 8 days when the standard turnaround was 12 business days. It wasn't the easiest given all the requirements from China, but looking back on the process, it was pretty painless and hassle-free. Pros: -Their free photo app allows you to take your visa or passport photo from your smartphone and saves you the time and money to go get them done at a store or to figure out how to do it and print it yourself. -Fast turnaround -Helpful chat: I had a question regarding some of the paperwork prior to buying any service and got a quick and helpful response. -While some other reviews have noted their phone line was hard to reach or unhelpful, I did have to call and was only on hold for about 2 minutes. Customer service wasn't the nicest in the world but I got my issue worked out. Cons: -When I placed my order, the payment didn't go through but it initiated my order regardless. It took me a few days to figure out I was supposed to call to pay for my order since there was an error through the website. This didn't delay the order but it would have been nice to get an email or phone call to say I still needed to pay. -Shipping costs aren't clear until you start filling out an order. So of course there were some surprise fees. -When I submitted the photos through the photo app, it said someone would review them and let us know if they needed to be retaken. I never got an email or other communication so I assumed they were okay but I would have liked confirmation of that. Also, we did not pay for the doc review service so I was unsure if they would review our photos or not. -There seemed to be more documents required than what is listed on the consulate website. I asked the chat and they said it's because more documents are needed when a 3rd party is submitting it. I didn't totally buy this when comparing to other sites, but they are the experts so I was trusting that they needed this. -Also there were differences between the checklist you get when you place your order the list of docs required on their website. I didn't want to have my application rejected so I submitted everything but it would have been nice if everything was consistent. This may seem like a lot of cons but they were all pretty minor and I think are just areas for improvement. The most important measure is getting the visas and that is exactly what I got. Would definitely use again.

You are very easy to deal with. I got a phone call for something that was missing from my application and got it resolved. I would recommend you services.

It was easy to navigate, submit, and a quick return

Everything went very easy. Used the shipping label to send our forms in. Received a confirmation when our packet arrived. We were sent an estimated date of completion. We received our visa’s on the estimated date.

WHEN MY SON AND I WENT TO GET PASSPORTS WE DIDN'T KNOW WHAT TP EXPECT, BUT AT iT'S EASY WE WERE TAKEN CARE OF FROM START TO FINISH. THEY MADE THE PROCESS VERY EASY. EVERYONE WAS NICE AND INFORMATIVE. BECAUSE OF THE GREAT SERVICE I SENT MY FRIENDS AND COWORKERS THERE TOO. GREAT PLACE, GREAT PEOPLE. 5 STARS

Can’t say thank you enough. Last minute and I mean last minute passport renewal. It’s Easy went above the bar to get a passport renewed for our trip. No 9-5ers here. They care and do everything in their power to make it happen. We didn’t realize my sons passport had expired until days before our trip then Passport services didnt approve my sons photo. We used the It’s easy app ( google it )to correct the drug store photos . I highly recommend the app and we sent in a new photo last minute. Lots of passport companies but I had wonderful service from this one.

This company was easier to deal with and more accessible than any other visa processing company I have used. The live support actually works - there was an actual live person on hand every time I called who was extremely responsive and helpful. Most importantly - got my visa in time for my travel date, when other visa companies told me it wouldn't be possible. All done by mail. Will definately be a repeat customer!

I rarely leave reviews for services but I was so impressed with this one I felt compelled too. My parents paid twice as much as I did for a similar service which makes me feel even better about it. I only had to call them once because their postage was saying to send documentation to LA instead of Houston. Ends up Houston is backed up because of hurricane so they have special permission to use LA office. They sent emails to always keep me informed of progress and it was super fast. I think I had my passport with Chinese visa back in a little over 2 weeks. I literally told my wife without thinking WELL THAT WAS EASY. Guess that's how they got there name.