ItsEasy For Holyoke, Massachusetts

Excellent

super professional, efficient and FAST

Chiffon Charles-Caesar was outstanding. She communicates clearly and takes the time to explain everything in detail. If she doesn't know an answer, she finds the information and follows up promptly. I especially appreciate how transparent she is about her schedule, so I always know when to expect a response. Her professionalism and dedication are exceptional. She is a tremendous asset and deserves a raise. Best, Sandra

I’m writing to express my disappointment with my recent experience using It’s Easy Passport Service. I chose to use your app to renew my passport, primarily because it allowed me to take my photo directly from my phone and generate the necessary forms. However, the overall process was frustrating and did not meet expectations. After submitting my application using the forms and label generated by your app, my documents sat with It’s Easy for approximately three weeks without any action. I was then contacted and informed that I had submitted the wrong form—despite using the “renew passport” option within your app, which generated those forms. At that point, I was told that if I needed my passport by April 1st, I would need to pay an additional $80 expedite fee. Given that the delay was caused by the lack of processing and the incorrect form generated by your app, I believe this fee was unjustified. I paid the additional fee; however, my passport still arrived six days later than the promised date. Based on this experience, I cannot recommend or use It’s Easy Passport Service in the future. I am requesting a refund of the $80 expedite fee, as the delay and additional cost were not due to any error on my part. Please let me know how you plan to resolve this issue. Sincerely, Tim Wylie

Got me through a very stressful situation seamlessly.

Its Easy was great. They promised 48 hours to replace a stolen passport, and they delivered in 25 hours. Unbelievable. Rickey was on top of the whole process, and office provided regular updates. I could not be happier with the Team at Its Easy. They work in a high pressure environment, but they were always cheerful and helpful. Thanks for your good work.

If you need to get anything rushed for your passport (e.g., visa for a foreign country, extra pages, etc.) call these guys. As others have written about on this site, this company delivers what they promise...period. And they promise to deliver some pretty hard to believe services. After my assistant and I called many other places (including the country's local embassy) who claimed I simply couldn't get a visa as quickly as I needed one, these guys got me one in 24 hours. Any questions? Call them. They're great.

Thank you It's Easy. We needed an expediter to obtain visas to China in a short period of time. I had to call several times with questions and was always able to talk to a real person with very little wait. After I sent in my passports, they kept me updated on line and returned the passports with the Visas 4 days later as promised. It really was easy.

These people are what they claim to be. I know you're skeptical whether or not they can deliver. Let me assure you, they can! Everyone I spoke to throughout the whole process was helpful, polite, and very professional. All I had to do was gather the documents I needed and send it all in. Long story short: I'm headed to Brazil next week, and I previously thought I wouldn't be able to get my visa in time. Thanks so much!

This place is as good as it gets. I have been using [another company] for years and dealt with horrible, rude, crooks. Its Easy prides themselves on fixing the impossible and does it with a smile! Amazing customer service! I will never use a different company again.