Kentwood, Michigan Passport & Travel Visa Services

Not only did i receive a call from owner to correct the number of pages requested in my passport, i received it within a week. They were on top of the photos and all.

ItsEasy came through when none of the other expediting services could! the process was so simple and I had my passport back in record time. They were a pleasure to work with and I highly recommend them

I booked a trip to China and then figured out I needed a Visa, which is quite complicated compared to most countries. After looking up the requirements it seemed like going to the consulate, while doable, was going to be too much of a hassle as I'd likely have to take off two days of work. I looked at reviews for multiple services and decided on ItsEasy given the generally positive reviews and lower end for prices. Overall, I was very happy with the outcome as I received my passport and visa back in exactly 8 days when the standard turnaround was 12 business days. It wasn't the easiest given all the requirements from China, but looking back on the process, it was pretty painless and hassle-free. Pros: -Their free photo app allows you to take your visa or passport photo from your smartphone and saves you the time and money to go get them done at a store or to figure out how to do it and print it yourself. -Fast turnaround -Helpful chat: I had a question regarding some of the paperwork prior to buying any service and got a quick and helpful response. -While some other reviews have noted their phone line was hard to reach or unhelpful, I did have to call and was only on hold for about 2 minutes. Customer service wasn't the nicest in the world but I got my issue worked out. Cons: -When I placed my order, the payment didn't go through but it initiated my order regardless. It took me a few days to figure out I was supposed to call to pay for my order since there was an error through the website. This didn't delay the order but it would have been nice to get an email or phone call to say I still needed to pay. -Shipping costs aren't clear until you start filling out an order. So of course there were some surprise fees. -When I submitted the photos through the photo app, it said someone would review them and let us know if they needed to be retaken. I never got an email or other communication so I assumed they were okay but I would have liked confirmation of that. Also, we did not pay for the doc review service so I was unsure if they would review our photos or not. -There seemed to be more documents required than what is listed on the consulate website. I asked the chat and they said it's because more documents are needed when a 3rd party is submitting it. I didn't totally buy this when comparing to other sites, but they are the experts so I was trusting that they needed this. -Also there were differences between the checklist you get when you place your order the list of docs required on their website. I didn't want to have my application rejected so I submitted everything but it would have been nice if everything was consistent. This may seem like a lot of cons but they were all pretty minor and I think are just areas for improvement. The most important measure is getting the visas and that is exactly what I got. Would definitely use again.

Absolute zipless procurement of a visa to China. Nice and efficient people. I will certainly use Itseasy for all of my passport and visa needs.

Quick and easy

I rarely ever post reviews but given my experience with this company, I had to! I was panicked when I realized just 5 days before my trip overseas that my passport had expired. I followed the easy instructions and mailed out my documents on a Monday afternoon. I received my renewed passport by that Friday morning. The entire time in between I was reassured by the friendly staff. Thank you so much Itseasy!

I would like to give a compliment to your staff members, Carlson, Lainie, and Tanya. They were so patient and understanding during the process of my visa circumstances, I am not so tech savvy, but Tanya contacted me and explained what I needed to do to expedite my process. Carlson and Lainie was so understanding and patience, they were Awesome. I will be using your company services again, do to their kindness to me, they are Wonderful!

NO -- It's not easy!! I am referring to getting a visa to visit Japan for my wife who, not having a US passport, did need a visa. I lived in Japan and know how easily they get hung up on details. But Michael Bayless did a fantastic job in making it seem easy, even though it wasn't. He communicated promptly on every issue that we encountered and helped us through the entire process. We cannot recommend his service more highly. Thank you, Michael!

Y'all are the absolute best---I could not be more grateful!! 5 STAR customer service, communication and dedication in expediting the renewal of my passport---the turnaround was just 48 hours! I highly recommend David and his team at ItsEasy!!!!!

If you need to get anything rushed for your passport (e.g., visa for a foreign country, extra pages, etc.) call these guys. As others have written about on this site, this company delivers what they promise...period. And they promise to deliver some pretty hard to believe services. After my assistant and I called many other places (including the country's local embassy) who claimed I simply couldn't get a visa as quickly as I needed one, these guys got me one in 24 hours. Any questions? Call them. They're great.