Madera, California Passport & Travel Visa Services

The first time that I visited the office in the MetLife Bldg, my experience was not favorable; there was one person on duty, and although he seemed to be not at all busy. he didn’t seem particularly anxious to help me. Not having a good vibe, I just left. I decided to give it a second try a few weeks later, and the experience was 100% satisfactory. I was helped by a young lady named Emily, and she could not have been nicer, and patient when I had questions. She is a gem…give her a bonus !

While I'm happy that my visa arrived in time, I feel like I'm not sure what my money really went towards. I was required to pay an extra $45 for the document pre-check service when really all I did was submit my application and hear nothing back. The document pre-check felt inefficient, unsure, and made me question the validity of the site a couple times (Why are they asking me for my password?) If I hadn't already used them for a previous visa, I would have gone to a different site immediately. I had to reach out to ItsEasy multiple times for guidance on next steps, and while they were helpful each time, I feel like what they told me to do should have been explained from the beginning. IE-submit paperwork, visa is okay to send now because received the paper, etc. Overall a very disappointing experience!

The system worked fine and I received our visas promptly. I have one disappointment: the Brazil video you showed about E-visas made the process seem so precarious and fraught with problems that we quickly signed on to this expensive program. Our visas were supposed to arrive in 10 days, but suddenly, after only two days the visas were in our inbox. Made us wonder if all the cautionary tales were a come-on to drum up business.

I support several global business directors and they have heavy visa/passport work. At times our own internal processes cannot satisfy their business travel needs. ItsEasy has an excellent support program for guidance and clarify of process; they have never let me down, even when I am in a pinch. Kudos to the entire team!

Excellent service - quick and easy!

The service was extremely fast, got our Chinese visas in a week. Thank you very much!!

You guys rock.

Very Impressed, This was my first time getting a passport. I called probably 5 times due to my lack of knowledge... The people I talked to you were very polite and extremely helpful. Thanks to their help, Ill be joining my friends in mexico! Usted me puede encontrar en una playa soleada venir sábado

Thank you so much for incredible service. I have spoken to Sabrina many times and as always, she is extremely professional, knowledgeable and patient! It is easy to work with ItsEasy Passport & Visa Service! Jean Kuhn Travel, LLC

At first I was concerned about using this company after reading multiple reviews from different websites that used other companies. I gave it a try and submitted my Indian Visa paperwork but I encountered a problem during my application. I made some mistakes when filling out the papers and I received an email the next business day regarding this issue. I also received an email from Bryan the Account Manager and he explained to me everything I needed to do to fix my application. I sent my new papers on March 30th and Then I received my Visa one week and a half later! I'm so happy and excited to go on my trip. I want to thank this company for making this whole process easy and smooth for me. I also saved money compared to others in the group I am traveling with who used other companies to get their visas. Very satisfied with the service. I definitely recommend using itsEasy. Happy traveling!!