Palo Alto, California Passport & Travel Visa Services

I've had a smooth experience every time I've used ItsEasy. Highly recommend!

Although I was very skeptical about using this company after reading previous reviews, I am very happy to report that this whole transaction was as close to perfect as they advertise, as it could have been. From the time I sent off my passports with all supporting docs that are required until I got my visa stamped passports returned, was less than 3 weeks. Actually, just a little over 2. I would use thier services again. I would rate my experience with them a 10, with 20 bring highest rating.

While I'm happy that my visa arrived in time, I feel like I'm not sure what my money really went towards. I was required to pay an extra $45 for the document pre-check service when really all I did was submit my application and hear nothing back. The document pre-check felt inefficient, unsure, and made me question the validity of the site a couple times (Why are they asking me for my password?) If I hadn't already used them for a previous visa, I would have gone to a different site immediately. I had to reach out to ItsEasy multiple times for guidance on next steps, and while they were helpful each time, I feel like what they told me to do should have been explained from the beginning. IE-submit paperwork, visa is okay to send now because received the paper, etc. Overall a very disappointing experience!

These guys are rockstars, turned around a request for a visa in record time. And Karl, was such a champ and really helpful and available. Highly recommend these guys!

The whole process was handled quickly, cleanly, and professionally. Could not be more satisfied.

Just got my China visa in hand. This was the best online service experience that I ever had. At the beginning I called the customer service, he explained every detail of the process and it was very informative. During the process, I didn't need to worry a single thing as every information was updated by email and on this website. At the End, I got my Visa in a week. Great service! love it!

WHEN MY SON AND I WENT TO GET PASSPORTS WE DIDN'T KNOW WHAT TP EXPECT, BUT AT iT'S EASY WE WERE TAKEN CARE OF FROM START TO FINISH. THEY MADE THE PROCESS VERY EASY. EVERYONE WAS NICE AND INFORMATIVE. BECAUSE OF THE GREAT SERVICE I SENT MY FRIENDS AND COWORKERS THERE TOO. GREAT PLACE, GREAT PEOPLE. 5 STARS

I don't normally post reviews for on-line services, as they tend to be OK but not great. ItsEasy Passport and Visa is a real gem, and appropriatly named! They provided on-line access to the China visa application to be completed, along with a guide to filling it out properly; fees were clear and accurate; the email-based tracking system was timely and accurate; 24/7 customer call-in service was there if/when you needed it--and they provided excellent real-time information. The visa showed up as-promised, in fact, a week early. This service takes the worry out of getting visas issued and delivered without a hitch--just what this client bargained for! Highly recommended!

I changed my name on everything as soon as my wedding was over. My husband and I just booked a trip to Jamaica and of course when I checked my passport I never changed that. I didn't have time to mail out for the passport and didn't have the time myself to drive all the way to the agency to change it same day. I google them and even called them before I payed for it and sent everything in. The second time I called I even talked to the owner David and he, and his employees, were soooo friendly and helpful. Everything went smoothly and I could even keep track of my passport progress on their website. I would use them again if I ever had to. It is 2 weeks from my trip and I have my brand new passport in my hand. Thank you guys so very much!!! You are amazing and I will recommend you to anyone and everyone. Have a very Merry Christmas!!!

These people are what they claim to be. I know you're skeptical whether or not they can deliver. Let me assure you, they can! Everyone I spoke to throughout the whole process was helpful, polite, and very professional. All I had to do was gather the documents I needed and send it all in. Long story short: I'm headed to Brazil next week, and I previously thought I wouldn't be able to get my visa in time. Thanks so much!