ItsEasy For Rohnert Park, California

I was very happy with your service !

Could not have been happier with the service I received from ItsEasy passport. I was one week shy of missing the deadline for renewing my passport and ItsEasy passport saw I could make the deadline and avoid having to create a brand new application. They emailed me the entire time so I knew exactly where I was in the process. This is the 2nd time I have used them and the 2nd time their service was stellar; my neighbor also uses them. Keep up the good work! Cat

ItsEasy was able to obtain our visas to China, which we would have been unable to do on our own. They answered all my questions and gave helpful advice about how to fill out the application. We really appreciated that our application was reviewed and pre approved before we submitted it. I would give them 5 stars except for the following issues. The email we received once our order had begun was sent to multiple people, and some of the information did not apply to us. For instance, it said to “fill in current employer since you still work there”, but my husband and I are both retired. That was very confusing. There were other comments that did not apply to us. I emailed our contact and pointed this out, and asked her to resend the information that applied specifically to us. She did, but all our emails continued to have the other names and addresses on there. Not very confidential either. Although we received instructions for how to complete the application, not everything was explained. For instance, it did not state that if your parents are deceased, mark N/A on that section. The employment section was also confusing since we are retired. I called one time with questions, and the woman was very cordial and very helpful. I’m sorry I don’t recall her name. My other major concern is that when sending our passports back, ItsEasy should require a signature for the FedEx delivery. Our passports were delivered to a neighbor’s house, and left on their doorstep. It took me awhile to track it down, and caused considerable angst.

The entire process was easy to complete and didn't take a lot of time. Once I mailed in my materials, I received detailed communications via text & email keeping me informed of the status of my application through approval and the actual mailing of my new passport. The entire process took about 6 weeks. I would highly recommend It's Easy because that is exactly what it is!

Great from start to finish!

This company was excellent to work with! It all started on a Sunday morning with a nice lady helping me through the easy steps. I got everything in the mail Monday a.m. and had my passport by Thursday a.m. I couldn't be happier. Excellent customer service and great auto-emails keeping you informed of your order. Thanks so much for everything!

Its Easy was great. They promised 48 hours to replace a stolen passport, and they delivered in 25 hours. Unbelievable. Rickey was on top of the whole process, and office provided regular updates. I could not be happier with the Team at Its Easy. They work in a high pressure environment, but they were always cheerful and helpful. Thanks for your good work.

I used the Boston branch of It's Easy to get a tourist visa for China and was *very* impressed. This was the first time I ever used a visa/passport expeditor and I shopped around first to check out a couple of other competing agencies in downtown Boston. I went with It's Easy because their staff were, by far, the most professional that I encountered. I felt completely comfortable handing over my passport to them-- and their service even got my passport back a bit early. Will definitely use them again.

This company does EXACTLY what they advertise. Very fast for me when I was very nervous about my VISA. Thank you for making my last minute travel opportunity a reality.

Thank you It's Easy. We needed an expediter to obtain visas to China in a short period of time. I had to call several times with questions and was always able to talk to a real person with very little wait. After I sent in my passports, they kept me updated on line and returned the passports with the Visas 4 days later as promised. It really was easy.