Sacramento, California Passport & Travel Visa Services

Everything was very efficiently done and expedited for my China visa.

The staff was extremely helpful and insightful in completing a double visa application, and an unexpected passport renewal. The members of the team were helpful over the phone when unanticipated concerns arose, and helped us choose the best option to ensure our passports were returned correct, and on-time for our trip. In terms of ease of use, clarity, and responsiveness of the staff, I give 5/5 stars. In terms of pricing, the services are costly (although on-par with other online agent services). We did have an unexpected passport renewal come up during our visa application , and the expedited service is $299, yikes. The time crunch gave us no choice but to pursue that option (our fault, not Itseasy's) - but that is a significant amount of money to renew a passport. -- If you plan your services ahead of time and allow for a buffer period and choose the non-expedited options, then It'seasy is a great service to use.

Easy to understand super quick.

Very helpful, thank you.

The process was really easy, because they tell you exactly what you need how you need to have it. And if you have any questions all you have to do is call and they will help answer any questions. Great experience.

What a PERFECT outcome from a bad experience! MY DOG chewed a hole through my passport and I am leaving in 7 days for a trip out of the country. I submitted required information on a Friday and had my passport in my hand the following Thursday morning. The on-line chat support staff helped me with all of my questions and were super nice. Thank you It's Easy, I can now look forward to my vacation!

This is by far the best passport company in the US. I filed a simple passport renewal using routine processing. I had plenty of time. After my passport was late, I called the company's call center to ask for help. On a holiday weekend, the owner called me about my passport. Based on his 40-years of experience, he told me that passport processing was suspended even though the the State Department website said it was still in processing. He was right. The passport examiner called me after filing a complaint to say it was suspended but could not tell me why. With State, they call you. You do not call them. The owner walked me through the steps (file a congressional with my senators) to take to fight the State Department. He kept up with me through the entire process until resolved. If not for the owner, I may still be waiting. I got this service for $29.00. You do not see this level of service anymore. Advice: Even if you have plenty of time, use the expedited service. The US Congress has passed several laws in the past 3 years that expands the authority of other agencies to suspend passport processing. Although State may promise you a passport in 6-8 weeks, you will need the additional time to argue with State/Other agencies to correct a simple identity mistake.

My experience with iteasy was overall not good. There are several reasons: 1- I paid for a Passport card with my original order the last week in September. I still have not received it as of Nov 12th. 2- Their phone support gave me bad information which lead to a week delay & much back & forth & additional FedX costs in getting my passport. 3- Their support gave me a hard time recovering SOME of my extra costs due to their errors, but eventually refunded a portion of my added costs. The good news is that I DID get my passport in time to take my trip despite these difficulties.

For many years I have worked with It's Easy,and always with good results. So when my son was having difficulty obtaining a passport for traveling throughout Europe, I decided to contact It's Easy. WOW!! Whatever was holding up the process was no problem for this company. My son had his passport quickly and with no hassles. We were so happy to have the professionals at It's Easy take care of this. Even when other attempts didn't work, It's Easy came through for us. HIGHLY RECOMMENDED!

This site is awesome!!! I never waited more than a minute when I called, and due to a miscommunication, (no blame to place), my passport was going to be delivered after I was to leave. But due to the support of Emily and most especially Jennifer, I received my passport on time!!! Actually a day before promised. I can't thank ya'll enough!!!!