West Albany, New York Passport & Travel Visa Services

Great job

The staff was extremely helpful and insightful in completing a double visa application, and an unexpected passport renewal. The members of the team were helpful over the phone when unanticipated concerns arose, and helped us choose the best option to ensure our passports were returned correct, and on-time for our trip. In terms of ease of use, clarity, and responsiveness of the staff, I give 5/5 stars. In terms of pricing, the services are costly (although on-par with other online agent services). We did have an unexpected passport renewal come up during our visa application , and the expedited service is $299, yikes. The time crunch gave us no choice but to pursue that option (our fault, not Itseasy's) - but that is a significant amount of money to renew a passport. -- If you plan your services ahead of time and allow for a buffer period and choose the non-expedited options, then It'seasy is a great service to use.

I have used it’s easy for a number of countries——and they are exactly as named: EASY!!! They give wonderful, easy to interpret guidance of EXACTLY WHAT IS NEEDED, and provide translations of visa documents. For example, I just received my Saudi visa, and not being an Arabic reader, I would have had issues understanding the notations. Moreover, it’s easy gives an initial check, pricing up front, and spectacular easy service (sending and receiving). I continue to be a most satisfied customer and send all my friends to your service!! Thank you!!! Cheers, Lawrence (Boston MA).

Although I was very skeptical about using this company after reading previous reviews, I am very happy to report that this whole transaction was as close to perfect as they advertise, as it could have been. From the time I sent off my passports with all supporting docs that are required until I got my visa stamped passports returned, was less than 3 weeks. Actually, just a little over 2. I would use thier services again. I would rate my experience with them a 10, with 20 bring highest rating.

Fast and courteous service.

I don't normally post reviews for on-line services, as they tend to be OK but not great. ItsEasy Passport and Visa is a real gem, and appropriatly named! They provided on-line access to the China visa application to be completed, along with a guide to filling it out properly; fees were clear and accurate; the email-based tracking system was timely and accurate; 24/7 customer call-in service was there if/when you needed it--and they provided excellent real-time information. The visa showed up as-promised, in fact, a week early. This service takes the worry out of getting visas issued and delivered without a hitch--just what this client bargained for! Highly recommended!

I rarely ever post reviews but given my experience with this company, I had to! I was panicked when I realized just 5 days before my trip overseas that my passport had expired. I followed the easy instructions and mailed out my documents on a Monday afternoon. I received my renewed passport by that Friday morning. The entire time in between I was reassured by the friendly staff. Thank you so much Itseasy!

It’s Easy met and exceeded my expectations in acquiring a China visa. Our customer service rep, Talya, was efficient, reassuring, competent! The turn around time was rapid, and they took the stress away from this tedious project! I give this company my highest recommendation!

Needed ten-year China visas for my wife and I. Online application process was relatively easy, though two hassles: 1. I couldn't save the completed form as a PDF, only the blank form; 2. I was charged for inbound postage although I stated on my order that I would send it on my own dollar. Got the refund. The rest of the process was good, and the people reviewing my application found that we had traveled to Turkey on an old passport and therefore needed to provide an affidavit of reason for travel. Who would have imagined that? Overall a four-star review...

NO -- It's not easy!! I am referring to getting a visa to visit Japan for my wife who, not having a US passport, did need a visa. I lived in Japan and know how easily they get hung up on details. But Michael Bayless did a fantastic job in making it seem easy, even though it wasn't. He communicated promptly on every issue that we encountered and helped us through the entire process. We cannot recommend his service more highly. Thank you, Michael!