ItsEasy For Worcester, Massachusetts

The process was efficient and completed expeditiously beyond my expectations. And I did not order an expedited passport as was not in a hurry. It arrived so much earlier than I noted in my calendar as the latest it could arrive! The followup communication during the entire process is the absolute best part. Thank you so much.

I’m writing to express my disappointment with my recent experience using It’s Easy Passport Service. I chose to use your app to renew my passport, primarily because it allowed me to take my photo directly from my phone and generate the necessary forms. However, the overall process was frustrating and did not meet expectations. After submitting my application using the forms and label generated by your app, my documents sat with It’s Easy for approximately three weeks without any action. I was then contacted and informed that I had submitted the wrong form—despite using the “renew passport” option within your app, which generated those forms. At that point, I was told that if I needed my passport by April 1st, I would need to pay an additional $80 expedite fee. Given that the delay was caused by the lack of processing and the incorrect form generated by your app, I believe this fee was unjustified. I paid the additional fee; however, my passport still arrived six days later than the promised date. Based on this experience, I cannot recommend or use It’s Easy Passport Service in the future. I am requesting a refund of the $80 expedite fee, as the delay and additional cost were not due to any error on my part. Please let me know how you plan to resolve this issue. Sincerely, Tim Wylie

smooth and seamless experience

A 100 percent perfect review . From beginning to the end -it was simple and easy - I would never to this myself again They were kind and friendly, extremely helpful Made my life easy !! What a great company Bravo 👏 Robyn Errico

Great service!!

These people are what they claim to be. I know you're skeptical whether or not they can deliver. Let me assure you, they can! Everyone I spoke to throughout the whole process was helpful, polite, and very professional. All I had to do was gather the documents I needed and send it all in. Long story short: I'm headed to Brazil next week, and I previously thought I wouldn't be able to get my visa in time. Thanks so much!

I have been using IT'S EASY for many, many years and I cannot possibly sing their praises loudly enough. They offer first class service, an extensive knowledge and expertise in all fields of the visa and passport processes, and the staff is helpful, friendly, and ready to go all out to help and serve their clients. I use IT'S EASY for passport renewals, adding additional pages, and getting visas and no one does it better. Quite frankly, I cannot imagine using any other company. IT'S EASY is number one, they are truly exceptional. LEE S - Manhattan, NY I don't know how to start this. How often does anyone pull you from a fire and snatch victory from the jaws of defeat? This company is incredible and I will do anything in my power to promote them. A graduation gift to my two kids was saved for one reason. . . ITS EASY. My children found out on the 4th of July that their child passports were expired and the needed new adult passports for a departure from JFK to Paris on July 6th! I called John at It's Easy and he told me my only chance was to get to New York immediately. I changed my flight from Seattle to New York and we arrived at midnight on the 4th. They were on the phone, walking me through the process, at 2 am (the night of the 4th!!! A live person!!! Amazing). We were at the office the next morning and Ricky calmly walked us through our mission. We went to Grand Central Station, got the necessary documents reviewed and sealed and then returned them to It's Easy. At that point, I turned all of my trust over to them. Miraculously, they got the kid's passports at 2:30 pm on the 6th, caught a cab to JFK at 3 and, easily, made our flight to Paris. It is a rare thing to find people who take a personal interest in your welfare. I felt that throughout the process. They were clear about what needed to be done and that there was only one chance to find success here. I followed their instructions to the letter and trusted their professionalism completely. Oh, and I treated them with respect. Remember that because getting a last minute passport IS NOT EASY. Many Thanks! We had a fantastic trip.

It’s not often I write a review, however I had to about It’s Easy & Visa Services. I had a FANTASTIC experience here at It’s Easy! The service was incredible. The people were wonderful! They helped me get my new passport in six hours! INCREDIBLE! I would recommend this company to anyone requiring passport/visa needs!

Thank you It's Easy. We needed an expediter to obtain visas to China in a short period of time. I had to call several times with questions and was always able to talk to a real person with very little wait. After I sent in my passports, they kept me updated on line and returned the passports with the Visas 4 days later as promised. It really was easy.

I was so impressed with this company. From how simple it was to use the application, to the step-by-step process clearly explained and my expedited passport arriving in less than 2 1/2 weeks I couldn’t have asked for more. The customer service was exceptional too. I always got answers to my questions within 12 hours, and they were more than patient. The only thing that was a little bit tricky ) what is the camera for the passport picture didn’t always a line up with my face when I tried to take the picture. So we had to do that twice. But again I was walked through the process, and we got it figured out. I do a lot of international business. I will be recommending these folks to my colleagues, my clients and my friends and family. If you are stressed about trying to figure out how to get a passport I highly recommend “ ItsEasy.” I’ll never worry again.