ItsEasy For Independence, Missouri

My experience with obtaining a renewal of an expired passport on short notice was excellent, but very incomplete. Questions were answered, the process was easy, and the passport arrived when promised. By incomplete, however, I mean that I provided my itinerary to the staff member who helped me, confirming that my first destination (very soon after the expedited application) was to London, yet I was unable to check-in for my flight 24 hours in advance because the UK had no record of my planned entry. Only through my own research 18 hours before my flight did I learn that I needed an Electronic Travel Authorization (ETA). I called the hot-line and was able to secure the same before my flight, but at a premium expense because of the timing and with more than a full measure of stress. I absolutely would have expected to be informed of the need for an ETA to go to my intended jurisdiction, as the passport alone was insufficient for me to go where I had indicated I was going. So, I was very pleased and then very disappointed.

Quick and easy. The staff were friendly and knowledgeable and I will definitely use them in the future.

Got me through a very stressful situation seamlessly.

Exceptional service from start to finish. It’s Easy Passport made the entire process seamless, efficient, and completely stress-free. True professionalism and reliability at every step. Highly recommend.

smooth and seamless experience

amazing. . .that is really all i can say. . . 48 hours before a trip to mexico, we realized i had a passport card and needed a regular passport. .. ItsEasy helped me get everything filled out and filed and because time was soo short, my passport was waiting for me at the atlanta airport!!! they are a lifesaver!!

Let me just say that I have never written a review to yelp before for any reason whatsoever, positive or negative. But I was so impressed with the execution at Its Easy that I thought I'd take 5 minutes out of work to write one, because they deserve it. I have an upcoming overseas trip and my passport expires in a few weeks time. I was planning on going to the passport office in NYC on their annual "Passport Day" (no appt needed) but, amazingly, it was cancelled at the last minute when it looked like the federal gvt might shut down due to the budget standoff (April 2011). So I went to Its Easy the following day. I worked with Rickey there. He was efficient and quickly got me through the paperwork that was required. Above and beyond being completely professional , he was friendly, cheerful and made the experience pleasant. I paid for 6-8 day turnaround. 2 days later i got an email from Its Easy saying my passport was ready. I walked in and Rickey greeted me with a smile and a handshake and said he always likes it when he is able to get folks things faster than they expect. I actually left there smiling. Anyhow, an unexpected pleasure out of what seemed like it was going to be an annoying errand!

This company does EXACTLY what they advertise. Very fast for me when I was very nervous about my VISA. Thank you for making my last minute travel opportunity a reality.

I was so impressed with this company. From how simple it was to use the application, to the step-by-step process clearly explained and my expedited passport arriving in less than 2 1/2 weeks I couldn’t have asked for more. The customer service was exceptional too. I always got answers to my questions within 12 hours, and they were more than patient. The only thing that was a little bit tricky ) what is the camera for the passport picture didn’t always a line up with my face when I tried to take the picture. So we had to do that twice. But again I was walked through the process, and we got it figured out. I do a lot of international business. I will be recommending these folks to my colleagues, my clients and my friends and family. If you are stressed about trying to figure out how to get a passport I highly recommend “ ItsEasy.” I’ll never worry again.

I used the Boston branch of It's Easy to get a tourist visa for China and was *very* impressed. This was the first time I ever used a visa/passport expeditor and I shopped around first to check out a couple of other competing agencies in downtown Boston. I went with It's Easy because their staff were, by far, the most professional that I encountered. I felt completely comfortable handing over my passport to them-- and their service even got my passport back a bit early. Will definitely use them again.