Mount Vernon, New York Passport & Travel Visa Services

I booked a trip to China and then figured out I needed a Visa, which is quite complicated compared to most countries. After looking up the requirements it seemed like going to the consulate, while doable, was going to be too much of a hassle as I'd likely have to take off two days of work. I looked at reviews for multiple services and decided on ItsEasy given the generally positive reviews and lower end for prices. Overall, I was very happy with the outcome as I received my passport and visa back in exactly 8 days when the standard turnaround was 12 business days. It wasn't the easiest given all the requirements from China, but looking back on the process, it was pretty painless and hassle-free. Pros: -Their free photo app allows you to take your visa or passport photo from your smartphone and saves you the time and money to go get them done at a store or to figure out how to do it and print it yourself. -Fast turnaround -Helpful chat: I had a question regarding some of the paperwork prior to buying any service and got a quick and helpful response. -While some other reviews have noted their phone line was hard to reach or unhelpful, I did have to call and was only on hold for about 2 minutes. Customer service wasn't the nicest in the world but I got my issue worked out. Cons: -When I placed my order, the payment didn't go through but it initiated my order regardless. It took me a few days to figure out I was supposed to call to pay for my order since there was an error through the website. This didn't delay the order but it would have been nice to get an email or phone call to say I still needed to pay. -Shipping costs aren't clear until you start filling out an order. So of course there were some surprise fees. -When I submitted the photos through the photo app, it said someone would review them and let us know if they needed to be retaken. I never got an email or other communication so I assumed they were okay but I would have liked confirmation of that. Also, we did not pay for the doc review service so I was unsure if they would review our photos or not. -There seemed to be more documents required than what is listed on the consulate website. I asked the chat and they said it's because more documents are needed when a 3rd party is submitting it. I didn't totally buy this when comparing to other sites, but they are the experts so I was trusting that they needed this. -Also there were differences between the checklist you get when you place your order the list of docs required on their website. I didn't want to have my application rejected so I submitted everything but it would have been nice if everything was consistent. This may seem like a lot of cons but they were all pretty minor and I think are just areas for improvement. The most important measure is getting the visas and that is exactly what I got. Would definitely use again.

Everything went as expected or better. The service was easy to use as well.

Excellent fast service

Easy

You guys are amazing you help expedite and made it easy to process about 50 passports for my students traveling to Africa. Your staff stayed on top of things and always informed me of any issues as soon as they arise, best thing is that they also helped me to solve it. They were so pleasant every time. Best of all I spoke to almost everyone on the recording! Thank you ItEasy.

NO -- It's not easy!! I am referring to getting a visa to visit Japan for my wife who, not having a US passport, did need a visa. I lived in Japan and know how easily they get hung up on details. But Michael Bayless did a fantastic job in making it seem easy, even though it wasn't. He communicated promptly on every issue that we encountered and helped us through the entire process. We cannot recommend his service more highly. Thank you, Michael!

I have been living and travelling extensively overseas for 18 years and I can vouch for the fact that visas can be a difficult and "painful" process at best some of the time. ItsEasy has made this slow and "painful" process absolutely effortless at a very economical price (even cheaper than I could have obtained the visa myself without them)AND much quicker too (only 3 days for a Saudi Arabia visa? come on???). Their customer service kept me completely advised each step of the way, were absolutely 100% knowledgeable to my specific visa requirements. I HIGHLY recommend ItsEasy to anyone with any reservations or hesitation. I am now a believer and customer for life! THANK YOU 1000% percent!!!!

ItsEasy made the process of obtaining my Chinese visa completely painless and free of stress. The customer service, whether via phone or email, were very quick to respond and very polite. Also it only took about seven days to process! Thank you guys

ItsEasy provided fast and efficient service with my Chinese visa.

What a PERFECT outcome from a bad experience! MY DOG chewed a hole through my passport and I am leaving in 7 days for a trip out of the country. I submitted required information on a Friday and had my passport in my hand the following Thursday morning. The on-line chat support staff helped me with all of my questions and were super nice. Thank you It's Easy, I can now look forward to my vacation!