Pleasanton, California Passport & Travel Visa Services

The staff was extremely helpful and insightful in completing a double visa application, and an unexpected passport renewal. The members of the team were helpful over the phone when unanticipated concerns arose, and helped us choose the best option to ensure our passports were returned correct, and on-time for our trip. In terms of ease of use, clarity, and responsiveness of the staff, I give 5/5 stars. In terms of pricing, the services are costly (although on-par with other online agent services). We did have an unexpected passport renewal come up during our visa application , and the expedited service is $299, yikes. The time crunch gave us no choice but to pursue that option (our fault, not Itseasy's) - but that is a significant amount of money to renew a passport. -- If you plan your services ahead of time and allow for a buffer period and choose the non-expedited options, then It'seasy is a great service to use.

I was able to obtain an Indian E-Visa in a very timely manner. The process was completely outlined and very simple to follow.

It is always a pleasure working with the ItsEasy team.

The first time that I visited the office in the MetLife Bldg, my experience was not favorable; there was one person on duty, and although he seemed to be not at all busy. he didn’t seem particularly anxious to help me. Not having a good vibe, I just left. I decided to give it a second try a few weeks later, and the experience was 100% satisfactory. I was helped by a young lady named Emily, and she could not have been nicer, and patient when I had questions. She is a gem…give her a bonus !

ItsEasy Passport & Visa Services was so incredibly easy to use and my passport arrived VERY quickly. I would never stand in line ever again to renew my passport.

WOW!! What a great service! My very first time going somewhere that needed a Visa to enter. I paid for the rush to be sure that I received my Visa in time for my trip to China. I was pleasantly pleased to receive my Visa a week before I expected it to arrive! Amazing work! Easy to communicate with the staff and they always were available to answer my questions. If you need a service to ensure that you get your documents when you need them.... this is the place to get them! I thank you all so much for making this effortless and so easy to get done! If you follow the guidelines, you'll have no problems getting your documents on time! Thank you It'sEasy! It definitely was EASY!!

Itseasy belong to amazing people, I sent my documents for Chinese visa and asked them to send me back my passport in ten days, believe me they send it to me in six days with chinese visa for ten years. Whenever I called them they answer very nicely no matter with whom I talked. I really appreciate your services. thanks A lot.

I was super pleased with the quality and timeliness of ItsEasy services. I had applied for a Chinese visa, and the service did exactly what they said they would and had it predicted to the day when I would receive it. I received exactly what I was looking for, and paid a fair price. I already have recommended it to my colleagues who will be applying for similar visas, and feel good knowing they will receive excellent service and value. Great job, ItsEasy!

I was not so impressed with the service I had received from Itseasy back in December. After several emails back and forth my situation still had not been satisfactorily resolved until David the CEO called me. David understands the importance of making it right when a mistake is made and wants all his customers to be Happy. Working in the customer service industry for almost 29 years you don't see this everyday and is refreshing.

Just got my China visa in hand. This was the best online service experience that I ever had. At the beginning I called the customer service, he explained every detail of the process and it was very informative. During the process, I didn't need to worry a single thing as every information was updated by email and on this website. At the End, I got my Visa in a week. Great service! love it!