ItsEasy For Taylor, Michigan

I have used itseasy many times via their app over the past few years. They are always great and fast. If you ever have an issue, they address it immediately. I will be back 100%!!

On 5/19/25, I walked into It’s Easy with my old passport, passport card, some personal checks, a credit card, and a few questions. I wasn’t real eager to do this through the post office or digitally. I was immediately helped by an extremely helpful, pleasant, and saavy young lady named Sophia who took care of everything, including a photo. Within half an hour or so I was on my way. On 6/3/25 (15 days later) I received my passport in the mail (paid Dept of State to expedite). Yesterday, 6/12/25, I received my old passport book and card in the mail. I still haven’t received my passport card, but it’s only 6/13 and, if it doesn’t arrive in a few days I’ll just call the friendly people at It’s Easy on the phone secure in the knowledge that things will be taken care according to my needs. So that’s my story. And it’s true.

Tried to use the photo app but received a message saying the photo was no good which I was happy about because it was not flattering. Went to the post office has two photos taken sent them in with my application and the app photo was used instead. It is an awful photo and I did not receive my good ones back. Now my photos are out there somewhere and I have to live with a horrible picture of myself.

Was relatively easy apply through you. However, you should update your records that I have my new passport and stop sending me emails to reapply.

Great experience!

Wow. I seriously can’t believe it. ItsEasy was able to get me a passport in 2 days. Seriously awesome work. Everyone there was super helpful - I also enjoyed the fact that everytime I called, I got a real person on the phone. No pushing numbers and no sitting on hold. Thank you guys for getting it done and helping me step by step! Now if you don’t mind, I’m going to end this review... I am officially on vacation thanks to you guys!

LIFE SAVERS! I needed additional Visa pages added to my passport 28 hours before I was to leave on my trip - literally would not have been able to get back to the US without them. They were extremely friendly, helpful and professional - made me relax in what was a very panicked, last minute situation. I would recommend them for any of your needs - was just so EASY. Thank You!

Awesome customer service. Professional.

These guys are AMAZING. I thought I had ruined christmas when I accident destroyed my passport the night before my flight to Brussels! CALL THEM OR VISIT RIGHT AWAY, they will totally calm you down and restore your sanity. Make sure you listen to their instructions VERY carefully. It is important to follow them exactly as they say. Do it, give them a couple hundred bucks and you are back in action baby!! [Heck] yeah these guys are THE BOMB!!

My first time using a visa service and completly satisfied with it. I needed a UK visa in two days and not only were they able to get it for me but Francisco was incredibly helpful and friendly. Amazing customer service. Highly recommend.